Loan Processor​/Operations Specialist; Founding Team Member

My Lending Pal , Inc Loan Processor/Operations Specialist (Founding Team Member) Remote
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You'll manage loans end-to-end. From initial disclosures through processing, closing, and post-closing delivery to investors. You'll be the primary point of contact for borrowers and coordinate with title companies, appraisers, and vendors to keep deals moving. Beyond day-to-day execution, you'll help us turn recurring problems into better processes. When you see the same issue twice, you'll fix the system, not just patch the file.

My Lending Pal  is a family-owned, non-delegated correspondent mortgage lender headquartered in Johns Creek, Georgia. We've been in business for over seven years, but we operate with the energy and ambition of a startup.

Loan Operations Specialist (Founding Team Member)

My Lending Pal  | Johns Creek, GA (Hybrid / Remote-Flexible)

We're hiring our first dedicated Loan Operations Specialist. You will be a founding member of our operations team who will become the heartbeat of every loan transaction.

You'll manage loans end-to-end: from initial disclosures through processing, closing, and post-closing delivery. At the same time, you'll help us turn recurring issues into better systems, checklists, and workflows so we can scale without chaos.

If you're the type of person who thrives when you own your work, loves solving problems, and wants to grow with a company rather than just work for one, this role is for you.

• Prepare and deliver accurate initial disclosures (LE, application package) within compliance timelines
• Set up new files in Encompass and ensure data integrity from the start

• Order and track third-party services (appraisals, title, VOEs, etc.)
• Collect and review borrower documentation
• Clear conditions and prepare complete files for underwriting and closing

• Serve as the primary point of contact for borrowers throughout the loan process
• Provide proactive updates, answer questions, and set expectations to ensure a smooth experience

• Communicate with title companies, appraisers, investors, and other vendors to keep loans moving
• Follow up on outstanding items and resolve issues before they become fires

• Review CDs for accuracy and completeness
• Coordinate with title/settlement agents on clear-to-close, funding, and scheduling
• Help ensure on-time, drama-free closings whenever possible

• Prepare and deliver investor loan packages
• Clear trailing documents and post-closing conditions
• Track and follow up on missing items to keep investor relationships clean

• Turn recurring problems into better processes, checklists, and templates
• Help document "the way we do things" so our operations are consistent and scalable
• Partner with the founder to test and refine Encompass workflows and other tools as we grow
• Work in Encompass daily
• Use internal checklists, templates, and basic automations
• Be comfortable clicking around, learning new features, and suggesting improvements

• Experienced (or a fast learner): 1–3+ years in mortgage operations (processing, closing, and/or post-closing) preferred — but if you're sharp, resourceful, and motivated, we're open to training the right person.
• Encompass proficient (or willing to learn): Familiarity with Encompass LOS is a plus, but not required if you're tech-comfortable and a quick study.
• Conventional loan knowledge: Experience with Fannie/Freddie conventional loans is preferred.
• Systems thinker: You naturally organize messy processes into steps, checklists, and templates. When you see the same issue twice, your instinct is to fix the process, not just patch the file.
• Detail-oriented but fast: You catch errors before they become problems, but you don't get paralyzed by perfectionism.
• Self-managing: You don't need someone looking over your shoulder to move loans forward. You're comfortable prioritizing your own work based on what's most time-sensitive or impactful.
• Stron…