Weekend Receptionist

** Club

Location:

** The Country Club of the South - Johns Creek, GAArcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
** Key Priorities
** The Receptionist serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails and addressing inquiries. This role is essential in fostering meaningful connections by promoting club events and services, providing detailed information on facilities, and encouraging participation in activities. Additionally, the Receptionist supports member experience initiatives, such as making outbound calls to new and at-risk members, assisting with social media and member communications, following up on reservations, recognizing birthdays, ensuring name recognition, and sending event invitations to enhance engagement.

By delivering exceptional experiences and ensuring member satisfaction, the Receptionist plays a vital role in upholding the club’s commitment to exceeding members’ expectations.  
** Reporting Structure*
* * Reports to the Member Experience Director Day to Day
* Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression.
* Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry.
* Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences.
* Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone.
* Assist with member communications, including social media efforts, newsletters, and event announcements.
* Make outbound calls to new and at-risk members to ensure engagement and retention.
* Support member experience initiatives by promoting club offerings and assisting with key projects.
* Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards.
* Conduct proactive phone calls to confirm member reservations for dining and events.
* Oversee the reservation process for the club’s dining facilities, ensuring accurate booking details and timely confirmations.
* Actively promote upcoming events and assist in event registration and follow-ups to encourage participation.
* Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system.
* Maintain up-to-date member profiles, including personal preferences and special occasions.
* Communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience.
* Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.
* Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members.
** Additional Duties
*** Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
* Follow all company, club, and department policies, procedures, and instructions.
* Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
* Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
* Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
* Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.

About You Required
* High school diploma or equivalent.
* A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.
* Possess a…