Supply Chain Coordinator

• Must have a Diploma in Logistics, Operations, Supply Chain, Business, or a similar field (NQF
  7).
• 3-5 years experience in a Warehouse or Supply Chain environment, with at least 3 years at the Senior Management level.

• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, SAP) and Transportation Management System (TMS).
• Clear understanding of Warehouse Management System (WMS).
• Knowledge of Warehousing and Distribution processes and procedures.
• Solid understanding of transport operations, logistics processes, and supply chain management.
• Computer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems).
• Knowledge of relevant Business Processes.
• Knowledgeable in Material Resource Planning (MRP).
• Project Management.
• Demonstrated use of performance metrics to measure the effectiveness of the supply chain.

Responsibilities:

• Transport Process Management
  • Analyze, control, and optimize transport processes for efficient and cost-effective movement of goods.
  • Contribute to strategic and operational plans to meet transportation objectives and budget.
  • Plan, coordinate, and monitor vehicle loading and offloading.
  • Ensure accurate documentation for dispatched goods.
  • Liaise with transport partners for daily planning and deliveries.
  • Collect and analyze data on route efficiency, fuel consumption, delivery times, and costs.
  • Develop transportation metrics and KPIs to track performance.
  • Evaluate transport vendors and ensure compliance with SLAs and cost targets.
  • Host monthly reviews of SLA compliance.
  • Assist in negotiating contracts with carriers based on performance data.
  • Manage claims and incidents per policy.
• System and Process Optimization
• Review and optimize transport, material handling, and system processes for improved flow.
• Analyze current transportation processes and recommend improvements.
• Collaborate with warehouse and sales teams to implement changes.
• Conduct cost-benefit analyses on transport initiatives.
• Monitor transportation expenses for cost-saving opportunities.
• Analyze routing data for efficient delivery schedules.
• Address Transport Non-Compliance Requests (NCRs) promptly.
• Customer Service
  • Maintain relationships with customers to ensure high service quality.
  • Resolve customer complaints swiftly and provide feedback.
  • Represent the company in stakeholder meetings.
  • Collaborate with customer service teams to enhance delivery performance.
  • Visit customers to understand their constraints regarding loading and offloading.
• Compliance
  • Ensure operations comply with laws and regulations, including safety standards.
  • Develop and enforce safety protocols to prevent workplace accidents.
  • Implement emergency procedures and train staff accordingly.
  • Maintain a quality assurance program and risk register.
  • Ensure compliance with internal and external audit findings.
  • Educate the transport team on labor legislation and compliance policies.
• Reporting
  • Report on activities and progress to support business objectives.
  • Ensure correct billing processes with Finance.
  • Identify cost-reduction opportunities without sacrificing efficiency.
  • Monitor expenditure against budget and promote resource efficiency.
  • Prepare detailed reports on transport performance, including KPIs.
  • Document vehicle maintenance, safety compliance, and incident reports.
  • Provide insights on transportation costs and efficiency improvements.
  • Compile periodic summary reports for management on transportation activities.
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