Sales Representative

Call Centre Sales Agent – Job Description Overview

We are seeking a motivated and customer-focused Call Centre Sales Agent to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound enquiries, promoting products/services, and meeting sales targets while maintaining excellent customer service standards.

Cold calling, self driven, new leads, sales, telephonic skills, Passionate to Sell and meet targets weekly.

Key Responsibilities

• Make outbound sales calls to prospective and existing customers.

• Handle incoming calls professionally, assisting customers with product information and queries.

• Promote and upsell company products/services to meet daily, weekly, and monthly sales targets.

• Build and maintain positive customer relationships through effective communication.

• Capture customer data accurately on internal systems.

• Follow up on leads and close sales opportunities.

• Understand product offerings and stay updated on new promotions.

• Manage objections and negotiate effectively to secure sales.

• Ensure compliance with company procedures, POPIA, and call centre quality standards.

• Provide feedback to team leaders on recurring customer issues or market insights.

Requirements

• Matric / Grade 12 (essential).

• Minimum 6–12 months call centre sales experience (inbound or outbound).

• Proven track record of achieving sales targets.

• Excellent communication and negotiation skills.

• Strong customer service orientation.

• Computer literate with good typing skills.

• Ability to work in a fast-paced, target-driven environment.

• Reliable, punctual, and self-motivated.

Key Competencies

• Confident and persuasive communicator.

• Goal-driven with strong work ethic.

• Resilient and able to handle rejection.

• Team player with positive attitude.

• Good listening and problem-solving skills.

Add Ons

• Working hours and shift requirements.

• Location and remote/on-site details.