Outbound Call Centre Agent

The Outbound Call Centre Agent is responsible for acquiring new financial supporters for OUTA by contacting prospective donors via outbound calls. This role has a commission incentive, offering competitive earning potential for individuals who are target-driven, resilient, and motivated by results.

Agents will follow up on qualified leads and referrals to secure ongoing monthly contributions that sustain OUTA's work in promoting accountability and fighting corruption in South Africa. This position plays a critical role in growing OUTA's supporter base and ensuring long-term financial sustainability.

• Conduct outbound calls to prospective supporters, introducing OUTA's mission and securing monthly financial commitments.
• Follow structured call scripts while adapting messaging to connect authentically with each potential donor.
• Communicate OUTA's impact clearly, emphasizing the importance of monthly supporter contributions.
• Maintain accurate and up-to-date records of all calls, pledges, and outcomes in OUTA's CRM system (ODOO or equivalent).
• Consistently meet or exceed weekly and monthly acquisition targets, which directly impact commission earnings.
• Contact potential supporters identified through OUTA's lead generation campaigns, competitions, and externally purchased lead lists.
• Ensure all calls comply with POPIA and OUTA's data privacy protocols.
• Provide feedback on lead quality and conversion rates to the Call Centre Manager for continuous improvement of outreach strategies.
• Accurately capture donor acquisition data to support commission calculations and transparent reporting.
• Submit daily and weekly activity reports, including call volumes, pledges secured, and insights from supporter conversations.
• Participate in regular feedback sessions with the Call Centre Manager to refine scripts and calling techniques.