E-Commerce Account Manager

Job Description

About the Function:
Our Sales team love building relationships, connecting with customers to sell our much‑loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

The digital revolution provides a truly unique opportunity to unleash the magic of our brands through new channels and partners, allowing us to reach new consumers and new occasions. The “always on” nature of digital commerce also means that we can inspire millions of consumers wherever they are; using rich data to build ever deeper, value adding relationships with our customers and end consumers.

This world is already here, but we will accelerate it in ways we are only just starting to invent. At Diageo South Africa we are building a robust multi‑channel strategy and are poised for exciting growth in digital commerce. We are looking for outstanding eCommerce talent to join our business. We’re a high performing team who are driving transformation by putting digital at the heart of our commercial strategy.

• Are digitally native with a passion for eCommerce.
• Can demonstrate a strong track record in using digital performance data to advise and drive a commercial approach.
• Have a proven track record of delivering commercial performance within respective channel.
• Have an entrepreneurial and creative flair for igniting brands online.
• Have a growth mindset, see the bigger picture and are relentless in making things happen.
• Are strategic operators, proficient in engaging and influencing a broad collaborator set.
• Have 5+ years’ experience in an ecommerce or sales environment, either in a start‑up or corporate function.

1. E-commerce Sales Performance Ownership

• Own and drive total e-commerce sales performance for South Africa across pure‑play and omnichannel customers, delivering against agreed revenue, volume, and profitability targets.
• Continuously identify, unlock, and complete growth opportunities to forge long‑term e-commerce expansion, not just incremental gains.

2. Customer P&L Accountability & Commercial Excellence

• Full accountability for key customer P&Ls, ensuring disciplined commercial decision‑making that balances growth, margin, and long‑term value creation.
• Lead forecasting, commercial planning, performance tracking, and reporting with a high degree of accuracy, insight, and accountability.

3. Budget & Investment Stewardship

• Manage customer and e-commerce‑related budgets, including discretionary and investment funds, with a strong focus on efficiency, return on investment, and value delivery.
• Exercise sound judgement and high levels of integrity and trustworthiness in all financial decisions, ensuring compliance with governance and internal controls.
• Proactively reallocate investment based on performance, learning, and commercial priorities.

4. Joint Business Planning & Cross‑Functional Collaboration

• Support the development and execution of Joint Business Plans (JBPs) with key e-commerce partners.
• Work cross‑functionally with Marketing, Supply Chain, Finance, Revenue Growth Management, and Customer Marketing to deliver integrated, executable plans.
• Act as the central commercial lead for e-commerce customers, ensuring alignment and clarity across collaborators.

5. Sales Target Delivery & Commercial Momentum

• Consistently meet or exceed sales targets through focused effort, strong customer relationships, and a goal‑oriented commercial approach.
• Drive continuous improvement in promotional effectiveness, assortment, availability, and execution excellence.

6. Data‑Driven Performance Management & Insight Generation

• Maintain a close, hands‑on relationship with sales, category, and customer data, using…