Sales Support Engineer; AMETI - SA

Sales Support Engineer (AMETI) - SA, Johannesburg

Xylem, Kempton Park, Gauteng, South Africa

Job Summary

The main purpose of this position is to provide sales support and customer service for distributors, customers and sales team for Xylem AMETI.

Provide Sales Support to customers, distributors and sales team

• Attending to phone, online and Sales Force enquiries.
• Communicate stock availability, pricing, freight charges.
• Attending and assisting walk in customers.
• Give sound technical advice to customers and distributors.

Generate quotations

• Evaluate enquiry specification and identify suitable product.
• Identify conversion opportunities as and when required.
• Selection of product as per customer specification on Solver.
• Support sales team with selection of products and accessories.
• Liaise with Applications Engineers and GCC for complex enquiries.
• Check pricing and stock availability on SAP/ IScala.
• Ensure correct commercial terms appear on quotation.
• Give accurate margins as stipulated in company policies and procedures.

Communicating quotation to customer (internal/external)

• Updating requests/quotations into Sales Force.
• Communicate quotations and offers effectively, professionally, accurately.
• Ensure efficient and timely response to customer queries.
• Regular and consistent follow ups on submitted quotations.

Customer Service

• Provide customer with Xylem equipment and service information.
• Provide regular customer re‑assurance and ensure customers are fully satisfied with Xylem’s equipment, service and capability.
• Provide customer with immediate on‑site problem solving and solutions.
• Keep regular contact and build mutual trust and respect with customers.
• Understanding and attending to customer needs.
• Communicate needs to Xylem Sales and Order and Logistics teams.
• Liaise with Order & Logistics team to validate orders against the quotations.

Maintaining Housekeeping

• Ensure work area is clean and tidy at all times.
• Maintain a neat and orderly environment within the overall area.

Adhering to Safety Regulations

• Conduct operations in a safe manner as per safety standards.
• Report any unsafe working conditions and incidents to your Supervisor.

Minimum Requirements

• National Diploma in Mechanical Engineering.
• Bachelor’s Degree equivalent will be an added advantage.
• Minimum 3 years’ experience in similar role in a Pumping environment within a multinational organization.
• Experience in Water Technology & Equipment would be an added advantage.
• SAP and/or IScala experience will be an added advantage.
• Ability to function independently and with responsibility without direct supervision.

Key Competencies

• Time Management
• Good communication Skills
• Technical capability or aptitude
• Accuracy & Attention to detail
• Sound judgement and problem solving ability
• Strong Customer Orientation

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;

where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Mid‑Senior level

Full‑time

Sales and Business Development