District Manager - EM South

Purpose & Overall Relevance for the Organisation:

Drive districts’ profitability by meeting or exceeding district sales and profit targets and coach store managers on driving commercial success and customer service excellence.

Key Responsibilities:

• Take full ownership of the district and its commercial success.

• Coach store managers to increase their stores’ sales, productivity and profitability.

• Drive service and selling culture in the district.

• Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Managers.

• Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores.

• Plan and prioritize structured store visits to maximize the district’s performance.

• Dedicate a minimum of 4 days per week to completing store visits and ensure all stores in the district are visited at least once per month (exceptions

must be approved by the Market Retail Director)

• Ensure compliance with established policies, procedures, initiatives and directives.

• Assess and make recommendations to improve the commercial viability and availability of products for the district’s stores.

• Manage loss prevention as well as health and safety risks.

• Lead recruitment, on-boarding, training and development efforts in the district

• Own succession planning for the district.

• Ensure compliance to established HR policies and procedures.

• Coach, motivate and inspire Store Managers to accomplish store goals and maximize their individual performance, both face-to-face and remotely

• Share best practices to drive overall Market and Global retail performance.

• Analyse relevant data to probe and challenge the status quo with both retail back-office partners and stores.

• Ensure the legal and financial integrity of the district.

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.

• Ensure proper in-store brand execution according to established standards and directives in all stores within the district

• Ensure proper in-store Brand execution according to established standards and directives in all stores.

• Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores

• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in all stores.

• Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores.

• Lead and implement all applicable loss prevention policies and procedures in all stores including health and safety risks.

• Create a high-performance culture by setting clear expectations, analysing performance, and giving appropriate and prompt feedback, including actively

managing poor performance in all stores.

• Seek coaching and learning opportunities to continually improve your performance

Key Relationships:

• Retail Back Office Partners

• Customers

• Peers and supervisors

• Vendors and support functions

Knowledge, Skills and Abilities:

• Broad and deep knowledge of retail operations and finance

• Systems and computer literate

• Financial Acumen

• People Management

Requisite

Education and Experience /

Minimum Qualification:

• Relevant Tertiary qualification in Retail Management and or sales

• 5+ years management experience in a sports/fashion customer- and commercial-focused retail environment

• 10 Years retail management experience in operations at a fashion/sports retail organisation