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Quality Assurance Analyst – Call Center

Job in Johannesburg, 2000, South Africa
Listing for: Advanced Call Center Technologies
Full Time position
Listed on 2026-02-01
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
A leading call center company in Johannesburg is seeking a Quality Analyst to ensure adherence to quality standards among call center staff. The role involves monitoring calls and emails, providing actionable feedback, and participating in quality assurance processes. The ideal candidate has at least one year of call center experience and strong analytical skills. This position follows a non-exempt classification under FLSA guidelines, specifically designing call monitoring formats and quality standards.
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