HC Quality and Regulatory Advisor

1. Quality Assessment & Standards:
Transportation & Fulfilment SOP & Work Instruction Development;
Fed Ex Network and Facilities (Hubs, Stations) Policies & Procedures Development & Implementation;
Quality & Regulatory Advisory
2. Quality Management:
Quality Corrective & Preventive Actions;
Quality & Compliance Advisory;
Quality & Compliance Performance;
Compliance & Quality Program Implementation;
Continuous Improvement of QMS & Processes; QMS Implementation & Administration
3. Quality Audit:
Internal Audit Process Design & Implementation;
Certification Audit;
Customer Audit Programs;
Audit Strategy & Readiness Program Documentation;
Audit Program
4. Healthcare Customer Liaison:
Customer Request / Issue Resolution;
Quality Agreements, Questionnaires & RFQ Proposal

Title – Healthcare Quality & Regulatory Compliance Advisor

Department - Quality

Number of positions - 1

Location :
Johannesburg, South Africa

At Fed Ex, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team Fed Ex and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one Fed Ex culture, we:

• Fed Ex has consistently ranked among the top 20 in the World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named Fed Ex as one of World’s Most Ethical Companies® in 2023

The Healthcare Quality & Regulatory Compliance Advisor will be responsible for ensuring that all organizational operations, within the healthcare segment, adhere to quality and regulatory standards. This role serves as a key representative to both internal and external stakeholders, providing expertise in quality management, compliance, and continuous improvement initiatives. The position will also support regional & global customers, ensuring that Fed Ex network facilities—including hubs, gateways and stations—operate in full compliance with healthcare quality requirements and regulatory expectations.

• Review and approve Standard Operating Procedures (SOPs) and Work Instructions related to transportation and fulfillment operations.
• Ensure alignment of procedures with internal policies, customer expectations, and applicable regulations.

• Develop and implement quality processes across the Fed Ex network and facilities (Hubs, gateways and Stations).
• Establish and maintain policies and procedures to ensure compliance with healthcare standards.
• Provide advisory on quality and regulatory matters to support operational and strategic decision-making.
• Update and maintain Fed Ex eQMS system

• Review, monitor, and drive the effectiveness of Quality Corrective and Preventive Actions
• Provide ongoing Quality and Compliance advisory support to operational teams.
• Track and report on quality and compliance performance metrics.
• Lead and support the implementation of Quality Management System (QMS) programs and continuous improvement initiatives.
• Administer QMS documentation and ensure its maintenance and alignment with…