Community Manager

Company description

Machine_ is a creative solutions agency represented across Cape Town, Johannesburg and Durban. At Machine_ we don’t believe that intuition and gut feel are enough. That’s why everything we do starts with an insight. Our team of experts uses these insights to create impactful and accountable solutions that touch consumers at every point in their connected world.

Machine_ is part of Publicis Groupe, one of the fastest-growing global networks. Machine’s mantra, Never Afraid, underpins our values of; doing the right thing, being curious, solution orientated and at its core ‘getting things done!’. Living this mantra daily helps grow our clients’ businesses and these are the values we look for when recruiting new talent. The right personality is just as important as the right experience.

We’re here to work hard and have fun while doing it.

We’re looking for a Community Manager who is a culture curator, a brand custodian and has a passion for social media, with sound knowledge of digital marketing. You’ll need to have your finger on the pulse of social media platforms, trends and opportunities.

• Daily monitoring and community management of multiple social media accounts.
• Experience in Hootsuite and Sprout Social.
• Building of content calendars and scheduling of content in line with social media best practice.
• Accurately engaging with social media queries or comments across multiple platforms (Facebook, Twitter, Instagram, Tik Tok, You Tube) in line with brand tone and guidelines.
• Scheduling social media posts accurately and timeously in line with content calendar.
• Building content calendars in line with social media best practice.
• Monitoring and measuring the impact of content, analyzing, reviewing and contributing to the delivery of Social Media reports.
• Working with the social media and account management teams to support any agency and client requirements through administrative, community management and research tasks.
• Reading and understanding Content Strategy Documents, giving input where you feel you can add value.
• Coordinating and executing social media competition and prize draws, working closely with the account management and production teams.
• Creation and management of effective crisis management communication.
• Social media live event coverage which includes but not limited to copywriting and editing deliverables. (During and after work hours in line with Covid regulations)
• Looking out for and assessing opportunities to engage the brand’s followers at the next level.
• Immersing yourself in local and international news, always on the lookout for opportunities to be tactical.

The successful new candidate will be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills.

The following attributes are also essential:

• Reactive and responsive - responds immediately as things arrive and quick to act on incoming tasks.
• Highly organized
• Multi-tasker
• Easily self-manage
• A passion for creating content for brands on social media channels.
• Being deadline driven and pulling out all the stops to ensure that assigned tasks are completed accurately and on time.
• Have a presence on all the latest social media platforms and understanding of social media ad-units.
• Find satisfaction in closing conversations successfully and accurately on social channels.
• Enjoy unlocking proactive social ideas.
• Have a willingness to learn and progress.
• Attendance of live events and live posting.
• We’re looking for a talented Community Manager with impressive work experience, which typically includes:
• Minimum 2 - 3 years Community Management experience (Brand/Digital brands)
• Qualification in Digital Marketing is advantageous
• Experience in the Advertising Agency environment will be a definite advantage.

Personality

• Solution oriented
• Tenacious
• Go getter that lives the brand
• Strong and efficient work ethic
• Positive, can-do attitude
• Curious. Always learning. Always striving to constantly improve
• Comfortable in a high performance, fast-paced environment
• Open and active team player
• Self-starter who can inspire others
• Great communicatorTrustworthy
• Flexibility

Got what it takes? We’d love to hear from you.

Machine_ is an equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan. All appointments will be based on qualifications, experience and best fit but preference will be given to candidates from designated groups.