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Manager, Operations Card

Job in Johannesburg, 2000, South Africa
Listing for: Standard Bank Group
Full Time position
Listed on 2026-02-09
Job specializations:
  • Management
Job Description & How to Apply Below

Job Description

To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives.

Qualifications

Qualification

  • Completed Matric
  • Banking Diploma
  • Banking Degree

    • Experience

  • 5 - 7 years Experience in overseeing the day-to-day management of collections contact centre (Inbound and Outbound), credit systems, processes, and managing the employees executing an integrated Standard Bank South Africa customer debt management process, recovery strategy and operating model. Experience in managing the compliance and mandated process and procedures within a collection's environment.

    • Additional Information

    Behavioral

    Competencies:

  • Developing Strategies
  • Directing People
  • Empowering Individuals
  • Examining Information
  • Exploring Possibilities

    • Technical

    Competencies:

  • Business Development
  • Client Retention
  • Contact Centre Customer Relationship Management
  • Planning, Forecasting and Budgeting
  • Risk Management

    • Careers

    Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose:
    Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.

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