Service Manager

ROLES & RESPONSIBILITIES:

• Plan service offer projects by defining clear timelines, work packages, and required resources, including investments and capacity needs, based on customer requirements
• Coordinate cross-functional and external project team members during the offer phase, leveraging agile project management methods and tools
• Act as the primary point of contact for all service offer–related topics
• Monitor service offer progress to ensure alignment with customer requirements, agreed conditions, timelines, and success criteria
• Support technical pre-sales activities with the objective of winning new opportunities
• Develop service solution designs, cost models, and pricing in close alignment with Field Service & Support Delivery, Service Backbone Operations, SCM Purchasing, and other stakeholders
• Schedule and lead offer reviews, ensuring transparent reporting and stakeholder alignment
• Ensure a structured handover to Field Service & Support Delivery and Service Backbone Operations after contract signature
• Identify, prioritize, and manage existing and potential risks, defining mitigation strategies and control measures
• Prepare and maintain all required technical and administrative documentation, including concepts, adaptation specifications, technical proposals, AQRs, and operational project documents
• Support and manage change requests related to assigned projects
• Ensure compliance with all relevant business processes, including Project Management and Risk Management
• Proactively identify solutions to obstacles and challenges throughout the offer phase
• Demonstrate strong attention to detail with a consistent focus on high-quality outcomes

• Matric / Grade 12
• Degree in Electrical / Mechanical Engineering / MBA or equivalent qualification
• Project Management Professional (PMP) certification is an advantage

• Minimum +5 years of project management experience in complex, multi-OEM projects, including tender responses
• Strong commercial acumen
• Solid understanding of industrial equipment service delivery concepts
• Proven experience in functional leading of large and diverse project teams in the respective region

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

Venesa Lubisi