Customer Solutions Manager

Overview

To formulate tactical strategy and associated delivery plans through managing the end-to-end core value propositions while ensuring operational implementation through the achievement of value propositions. This role will craft Operational strategies to grow and build Banking products through enabling horizontal alignment across sub-segments to provide sustainable long term returns and profitability.

• Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals.
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Design and implement new or cutting-edge systems, solutions and processes and initiate innovations and changes aligned to business strategy.
• Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions.
• Develop tactical plans to drive revenue growth.

• Preferred qualification:
  Bachelors degree
• 8 to 10 years experience in similar role
• Strategic enablement of the CVM initiatives
• Extensive stakeholder management and engagement experience

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

• Attention to detail
• Takes initiative
• Good communication

Are you interested to take the step? We look forward to engaging with you

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

14/02/26