Quality & Compliance Manager

Duties and Responsibilities

1. Quality Management System (QMS) & Governance

• Design, implement, maintain, and continuously improve the organisation’s Quality Management System aligned to recognised quality management principles
• Establish and enforce quality policies, procedures, SOPs, and standards across all functions
• Ensure consistent application of quality standards across all programmes, sites, and delivery models
• Implement effective document control, version management, and record retention
• Conduct internal audits and manage corrective and preventive actions (CAPA)
• Facilitate management reviews of quality performance, risks, and improvement actions
• Prepare the organisation for external audits, verifications, and regulatory inspections

2. Regulatory, Accreditation & ETQA Governance

• Ensure full compliance with QCTO, SETAs, DHET, SAQA, and other applicable regulatory requirements
• Own institutional and programme accreditation, scope management, and re‑accreditation processes
• Provide governance oversight of ETQA functions while ETQA teams execute day‑to‑day administration
• Remain accountable for audit outcomes, findings, and corrective actions
• Monitor regulatory and legislative changes and ensure organisational alignment

3. Training Material & Curriculum Quality

• Own the quality, accuracy, relevance, and control of all training and assessment materials
• Conduct structured gap analyses of existing learning materials
• Define priorities for upgrading, standardising, and improving training content
• Ensure alignment of materials to occupational/unit standards, assessment requirements, and industry needs
• Establish review and update cycles for all training content
• Implement document control systems for learning materials and assessments
• Coordinate curriculum improvements with Training, ETQA, and subject‑matter experts

4. 5S Implementation & Workplace Standards

• Design and lead the implementation of 5S across workshops, training centres, stores, and support areas
• Define 5S standards, layouts, visual controls, and audit criteria
• Coordinate phased roll‑out of 5S in alignment with operational schedules
• Conduct regular 5S audits and drive corrective actions
• Embed discipline, organisation, and professionalism as part of training excellence

5. Occupational Health & Safety (OHS)

• Act as the organisational authority for OHS governance
• Establish and maintain OHS systems aligned to recognised safety management principles
• Ensure systematic identification of hazards, assessment of risks, and implementation of controls
• Maintain risk assessments, hazard registers, and incident reporting systems
• Oversee incident investigations and corrective actions
• Define PPE standards and safe work practices
• Monitor legal compliance and OHS performance and report trends and risks to executive management

6. Contract Compliance & Risk Control

• Interpret quality, compliance, OHS, and reporting obligations within training and apprenticeship contracts
• Translate contractual requirements into operational compliance standards
• Monitor evidence and documentation supporting contractual compliance
• Identify and escalate contractual, regulatory, or delivery risks
• Support audits and reviews linked to contractual obligations

7. Project Governance, Project Leadership & Expansion Readiness (Critical Responsibility)

The Quality and Compliance Manager will act as the designated project lead and governance authority for selected high‑impact, high‑risk, or strategically critical projects, particularly where quality, compliance, accreditation, safety, governance, or organisational risk are central to successful delivery.

Project Leadership & Delivery Governance

• Lead project planning, structuring, and governance
• Define scope, milestones, dependencies, risks, and success criteria
• Develop and maintain project plans, timelines, risk registers, and dashboards
• Coordinate cross‑functional inputs while minimising operational disruption

Project Governance & Expansion Readiness

• Provide governance for:
  • New training sites
  • New programmes or qualifications
  • Major client, funder, or partnership initiatives
• Define quality, compliance, safety, and readiness criteria for expansion
• Conduct formal compliance stage‑gate reviews prior…