Operations Manager

Overview

Our client is an Operations team focused on dependable delivery, clear coordination, and consistent standards in day-to-day execution. They work closely with stakeholders and teams, balancing empathy with process discipline and fair decision-making. People here are trusted to take ownership, communicate early when risks appear, and improve how work gets done over time. Success is measured by reliability, professionalism, and steady improvement, not just activity or busywork.

• Deliver outcomes for Operations with a strong focus on quality, timeliness, and clear ownership.
• Coordinate with stakeholders to clarify requirements, priorities, and handoffs before execution begins.
• Raise risks early, propose practical next steps, and keep delivery predictable for the wider team.
• Improve execution through documentation, checklists, and simple processes that reduce recurring issues.
• Maintain clean updates or artifacts needed for accountability, tracking, and planning.

• Working as a 2iC to the COO, oversee all projects / operations in the business, be the point of management for the Operational Management Team, Communication, Automotive process understanding, Technical Integrations, Reporting, Systems Management, People Management
• Strong communication and coordination skills to work effectively with stakeholders and teammates
• Attention to detail to maintain quality, consistency, and clear documentation where required

To succeed in this role, you should bring:

• 6+ years of experience in Operations Management, Business Operations, or a senior delivery-focused leadership role
• Proven track record of overseeing operational execution across multiple teams, functions, or business units
• Experience working in fast-paced environments where reliability, accountability, and process discipline are essential

• Demonstrated ability to operate as a trusted second-in-command to senior leadership (e.g., COO or Head of Operations)
• Strong judgment and decision-making skills when managing priorities, trade-offs, and operational risks
• Ability to drive alignment across leadership, stakeholders, and execution teams

• Strong ownership mindset with the ability to manage operational delivery end-to-end
• Experience coordinating handoffs, requirements, and workflows before execution begins
• Ability to identify risks early, escalate appropriately, and keep delivery predictable

• Experience improving operational performance through documentation, checklists, and scalable process design
• Strong reporting and operational tracking capability (KPIs, delivery metrics, execution dashboards)
• Comfort managing business systems, tools, and operational infrastructure to reduce recurring issues

• Strong understanding of automotive operational processes (dealer/OEM workflows, aftersales, fleet, partner ecosystems)
• Exposure to technical integrations or systems coordination across operational functions

• Proven experience managing operational teams and acting as the point of accountability for an Operational Management group
• Strong communication skills to lead with empathy, clarity, and consistency
• Ability to maintain standards, coach team members, and ensure execution quality across the business

• Excellent written and verbal communication skills across internal teams and senior stakeholders
• High attention to detail, with strong documentation habits and follow-through
• Consistent professionalism and reliability in day-to-day execution