Head of Client and Broker Engagement - Sub Saharan Cluster

* * Implement long and short-term distribution business plans, objectives in alignment with EMEA Regional and Country business objectives, considering product strategies and initiatives, covering SSA.*
* * Lead and develop the CBE function and personnel across SSA Cluster*
* * Set goals and objectives for direct reports, including branches, and ensure that staff objectives / KPI’s are aligned to achievement of business goals*
* * Manage succession planning to develop & retain talent and build bench strength.*
* * Identify developmental opportunities for team members, working with HR to increase skills and competencies.*
* * Set and achieve local distribution budget/sales targets focused on driving profitable growth and supporting both Commercial and Consumer Groups in SSA across South Africa.*
* * Analyze and monitor market conditions in order to identify and develop new distribution channels, trends and customer needs.*
* * Provide input into the risk appetite, capital management and reinsurance strategies according to local statutory solvency and profitability requirements.*
* * Ensure the highest quality service so that Company/customer excellence requirements are fully satisfied*
* * Facilitate and drive new business activities around targeting, including obtaining and recoding pipelines timeously, hosting WST meetings, tracking and monitori*
* * rmance*
* * Sharing insights with stakeholders following periodic analysis on key performance metrics of submissions, decline and bind ratios*
* * Coordinate monthly and quarterly meetings with Global Brokers, and Key Independent Brokers and other distribution partners to ensure profitable growth.*
* * Source and analyse annual carrier feedback data obtained from Global Broker surveys, sharing findings with stakeholders*
* * Manage AIG’s Salesforce database for all accounts with Global Brokers, and Independent Brokers and other distribution partners.*
* * Represent SSA cluster on regional and international CBE forums and meetings as well as attending to regional CBE requests and tasks*
* * Manage designated ad-hoc projects.*
* * Optimize use of distribution channels in countries, based on profitability, while achieving adequate product, channel and diversification/long-term stability of sustainable business generation.*
* * Ensure Distribution core disciplines and best practices are implemented and utilized across all channels in the Countries to optimize productivity and efficiency*
* * Ensure alignment of business strategies and activities with the requirements of applicable local and international regulations and corporate guidelines.*
* * Ensure renewal of all Key renewals within designated portfolios in accordance with Profit Centre underwriting strategies.*
* * Achieve new business budgets, as well as improvements in submission, quote and bind ratios, analysing the data to improve our performance*
* * Further strengthen & build Global Broker relationships, leveraging off our global agreements, with the support of International & EMEA and to maintain a leading Complex Segment position. Build & grow our Corporate Segment, especially High Margin lines.*
* * Specific account targeting/ pipeline management, including the adoption and utilisation of Salesforce as our customer relationship management platform*
* * Enhance and assist in the development of our Client Engagement capabilities*
* * Plan and organize annual broker roadshows*
* * Facilitate Client Round Tables, Thought Leadership & Industry Events*
* * Facilitate Deal Days, Broker and Client Academies*
* * Drive adoption of AIG Digital platform with selected broker partners*
* * Ensure adherence to audit requirements*
* * Ensure adherence to regulatory and compliance requirements
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