Senior Manager Pre-Legal Risk Management; Collections

Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Manage and lead a Team of Pre-legal Collectors by translating, implementing and driving strategies and processes into execution across Asset Finance (Commercial Asset Finance, AVMS and Fleet Card) in terms of primarily collections, assessment, governance and compliance to enable business to achieve their goals and objectives. Execution of the role involves ensuring efficient management of customers in distress to normalize their accounts and address accounts in the early cycle and pre-delinquency stages to minimize impairment losses.

Relationship building and collaboration with relevant SBU to ensure service level agreements are managed accordingly.

• Develop the collections strategies in conjunction with the Business Analytics team for campaigns or due to segment/geographic strain, etc
• Develop the collections strategies in conjunction with the Head of Pre-Legal Risk Management and oversee the execution to reduce Impairments for Business Banking
• Translate high level targets to team members to ensure their comprehensive understanding of the targets set monthly and the expectations of delivery of those targets
• Responsible for the communication and development of the team’s strategy and specify objectives to the team members on a regular basis
• Manage performance of the team by testing the understanding and knowledge base of staff by reviewing samples of performance objectives to ensure effective implementation of processes and procedures
• Analyze effectiveness of processes and systems in use in the Pre-Legal Risk Management space and make recommendations for improvements, based on gaps identified, motivate requests to the Head of Pre-Legal Risk Management for additional resources including people, budget and equipment when required
• Implement productivity improvement measures by coaching staff in any new processes in their areas for improvements
• Optimize operational efficiencies by ensuring effective duty allocations based on work volumes to team members in order to achieve operational target
• Manage and escalate any risk issues identified to the Head of Pre-Legal Risk Management e.g. any fraud issues and impairments
• Provide Business with excellent collections support by driving a high level of customer service in the team through frequent communication of the standards required
• Ensure that corrective measures are developed for the team with input from Team members where issues are identified and ensure that remediation’s are implemented accordingly
• Drive and lead project teams to plan, test and implement process or systems changes or processes improvements
• Monitor the compliance with policies, procedures & technical systems that support business by conducting self-assessment tests and contracting with team members to complete sample testing. Confirm that test results are adequately reported to Risk and Compliance department and the team manager and issues logged for follow-up by team manager. Develop corrective actions where required
• Ensure effective communication processes are in place across teams
• Measure and manage any work deliverance and performance issues with the internal and external service providers
• Network internally across the collection platform and other business units to identify and capitalize on best practices and business trends
• Analyze and interpret management information and proactively act on these results
• Ensure effective management of handing over matters to Legal Recoveries timeously
• Develop pre-legal strategies that are in accordance with the Business Banks Policy

• Monitor the monthly expenses within the unit for EDC’s and other relevant expenses and ensure that budgeted limits are adhered to. Escalate overspend items to Business Unit Head
• Ensure that the business…