Operations Manager – Regional

In order to be considered the following is required:

• Matric / Grade 12, driver's license, advanced office skills
• A degree or diploma in operations management / customer relationship management
• Minimum 5 years’ experience as an Operations Manager or similar role, preferably green industry experience
• Excellent communication and leadership skills
• Strong organizational and analytical abilities

Responsibilities:

• Lead a team of managers, supervisors, drivers, and technicians ensuring high standards of quality control and customer experience
• Conduct periodic route analysis and optimisation maintaining efficiency on all service deliverables and team performance
• Oversee fleet management including servicing, maintenance and managing of fuel reports
• Conduct regular site meetings with customers while managing customer relationships. Ensure excellent communication
• Liaise with senior management, sales, customer care and operations
• Conduct market analysis and competitor research
• Assist operationally with business retention
• Implement and maintain operations in HAS+
• Maintain supplier relationships, management, and price with negotiations where needed
• Manage operational staff leave and time and attendance
• Conduct disciplinary processes when necessary
• Plan each day based on customer requirements, administration and installations
• Oversee annual medicals arranged for operational staff where necessary
• Ensure a safe work environment, applying safe practices and compliance with HR policies and procedures
• Manage the North Rand site in conjunction with the nursery manager
• Report daily / weekly on customer / staff matters to the General Manager
• Provide quarterly reports on the operational running of Gauteng

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.