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Risk Manager/Analyst

Service Recovery Leader – Banking & Escalations

Job in Johannesburg, 2000, South Africa
Listing for: Wesbank
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Risk Manager/Analyst
  • Finance & Banking
    Risk Manager/Analyst
Job Description & How to Apply Below
A leading financial institution seeks a Service Recovery Manager in Johannesburg to lead a team focused on exceptional client service  and manage escalated complaints. The successful candidate will oversee complaint management systems and have at least 5 years of experience in the service recovery industry, preferably in banking or insurance. This full-time role emphasizes leadership, analytical skills, and cross-functional collaboration within the organization.
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