Operations Manager

Overview

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Operations Manager to join our team in Johannesburg
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Join Our Mission at Takealot Fulfilment Solutions | We Are TFS. We revolutionise e-commerce logistics in South Africa with cutting-edge technology and operational excellence, delivering 30+ million orders annually to empower businesses and drive economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

The purpose of this Operations Manager role is to successfully manage and oversee the day-to-day (including night shift) Distribution Centres millrun/shuttling operations.

This position reports to the General Manager:
Primary Logistics.

• Management of departmental expenses in line with budget.
• Ensure timely payment of all invoices, avoiding carryovers to the next month for effective financial management.
• Ensure all accruals are managed and submitted timeously to ensure cost is accounted for in the correct periods.
• Coordinate insurance claims, traffic fines, and vehicle maintenance to streamline operations and minimize disruptions.
• Contribute to budget preparation for the business division by utilising relevant data and analysis in budgeting and resource planning.
• Exercise detailed cost control measures, including general vehicle repairs, vehicle rotation, tyres, fuel, licensing, breakdowns, accidents, insurance claims, and E-Toll account management.

• Ensure timely delivery within Service Level Agreements and uphold TFS network standards.
• Cultivate robust partnerships with internal and external stakeholders to enhance collaboration and mutual success.
• Actively communicate with all internal stakeholders, ensuring concerns are addressed timeously and proactively.
• Oversee fleet management suppliers, establishing and maintaining relationships with third parties to ensure compliance and efficient fleet management.

• Ensure day-to-day operations (including night shifts) are managed effectively to ensure on-time delivery of customer orders to the branch network.
• Hold accountability for the effective management of the fleet, aiming for maximum vehicle availability for TFS operations.
• Analyse fleet information to ensure optimal utilization and provide regular reports for informed decision-making.
• Engage in short-term and long-term planning and scheduling, focusing on driver productivity, vehicle maintenance, query resolution, and adherence to SLA.
• Provide guidance on all Milkrun operations matters to relevant stakeholders and partners as a subject matter expert.
• Identify opportunities to enhance operational efficiency and implement best practices in fleet management.
• Ensure adherence to regulations and policies, overseeing safety, 5S, maintenance, and operational procedures.
• Regularly report on fleet performance metrics and insights into improvement areas and successes.
• Review and update operational SOPs to align with industry best practices.
• Implement an efficient scheduling system to optimise workforce and driver resource utilisation, promoting productivity and cost-effectiveness.
• Maintain a clean, safe, and well-organised working environment by applying 5S principles in office spaces.
• Ensure PPE and uniforms are managed to maintain safety compliance.

• Develop the team to enhance competencies for current and future leadership roles.
• Plan and manage performance, skills development, and team motivation to foster a high-performance culture.
• Drive efficiencies and increase competencies within the team to optimise performance.
• Address employee issues or grievances promptly to maintain a positive work environment.
• Implement effective onboarding processes for all staff to facilitate smooth integration.
• Ensure adequate succession planning within the team.

• Maintain 5S standards and health and safety standards; report issues timeously.
• Align with the Quality Management System and continually improve processes.
• Follow transport/road safety regulations and standards.

• Diploma in Logistics/Supply Chain or Business Management.
• 4-5 years of field experience in Supply Chain Management / Logistics Management.

• Strong administrative and organisational skills, with the ability to work independently and professionally.
• Ability to liaise professionally with personnel at all levels. Highly motivated and enthusiastic.
• Solutions-oriented with a can-do attitude; self-motivated.
• Proficiency in Google Suite and Google Sheets.
• Strong organisational and time-management skills with the ability to handle multiple tasks and prioritise.
• Proficient in using software for vehicle…