Client President

About the Role

About the Role - As Client President at WPP Media South Africa, you are the most senior client leader within the business. Your core mission is to build exceptional, long‑term relationships with key client s, drive organic growth, retain clients, and ensure the strategic alignment of WPP's Media solutions with clients' business goals. You will lead multi‑disciplinary teams to deliver insight‑driven, high‑impact work that demonstrates the value of media in accelerating client success.

This is a client‑centric, commercially focused role that prioritises client leadership, influence, operations & innovation.

• Client Leadership
  -Build and maintain deep relationships with senior client stakeholders, leading end‑to‑end delivery across planning, activation, and measurement.
• Client Growth
  -Identify new and incremental growth opportunities; bring innovation and market‑relevant solutions to drive client business performance.
• Client Communications Strategy
  -Craft and oversee clear, data‑driven communication strategies that foster client trust, retention, and engagement.
• Client Operations
  -Optimize service delivery by ensuring right‑sized, capable teams and effective use of tools, while integrating client needs into broader capability development.

• Serve as the senior executive across your assigned client portfolio, acting as a trusted strategic partner.
• Lead the orchestration of planning, activation, and measurement to ensure flawless delivery of the client scope of work (SOW).
• Ensure the right deployment of multi‑disciplinary talent across all client accounts.
• Guide and mentor Client Partners to elevate their impact and strengthen client relationships.
• Prepare bi‑monthly client risk and opportunity analysis reports.

• Identify and drive organic growth opportunities by understanding client ambitions and aligning WPP Media & WPP capabilities.
• Collaborate with the Growth team on strategic pursuits for existing clients and New Business opportunities.
• Lead the development of forward‑thinking, in‑market media strategies to unlock long‑term client value.
• Drive client revenue growth and diversification through integration with WPP's broader ecosystem.

• Build and implement structured, insight‑driven communication plans tailored to each client's priorities and business outcomes.
• Own client engagement strategies, including strategic reviews, planning sessions, and roadmap presentations.
• Lead client retention efforts, overseeing satisfaction plans, issue resolution, and relationship health tracking.
• Ensure all client‑facing communications are aligned with WPP Media’s strategic positioning and value proposition.

• Lead client growth planning, including onboarding, account planning, and team structuring.
• Ensure high‑performing, appropriately resourced teams are aligned to each client ’s needs.
• Promote adoption of the OMS (Operating Management System) across your portfolio.
• Contribute to the product roadmap by surfacing recurring client needs and problem statements.
• Uphold compliant and professional client communication practices across the organisation.

Collaborates closely with:
Client Partners, Growth Team , Strategy Teams, Choreograph and Capability leads.

• 10+ years in senior client leadership roles within media, advertising, or marketing communications.
• Proven success in building and growing client relationships.
• Strong understanding of data, tech, media strategy, consumer insights, and integrated communications.
• Skilled at navigating complex client organisations and aligning media to broader business goals.
• Comfortable leading senior client conversations on growth, performance, and transformation.

• Strategic thinker with a strong commercial lens.
• Confident, articulate communicator and persuasive storyteller.
• Empathetic leader who coaches, inspires, and empowers teams.
• Obsessed with client satisfaction, performance, and innovation.
• Agile, solutions‑oriented, and adaptable to change.
• Able to navigate the matrix.

• Client Satisfaction Scores:
  Achie…