Facilities Manager

Overview

What this job involves: As a Facilities Manager at JLL, you will be responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract while reporting to the Senior Facilities Manager or Regional FM and serving as the person responsible for service delivery at specified locations, which will be measured by contractual KPIs or SLAs.

You will have functional accountability for an assigned sector of Client Sites while being responsible for all aspects of client and tenant satisfaction through working directly with local client to ensure thorough understanding of their objectives and implementation of acceptable property-specific operating strategies that achieve required standards. This role involves overseeing implementation of all approved initiatives and programs by managing and coordinating efforts of FM team including direct reports, service providers, contractors, and building employees to achieve goals while representing Jones Lang LaSalle in local and regional business and real estate community to promote JLL's reputation and capabilities to prospective tenants and clients, directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive client relationship management, operational oversight, and strategic service delivery that ensures contractual compliance, tenant satisfaction, and facility optimization across diverse commercial real estate environments.

What this job involves: As a Facilities Manager at JLL, you will be responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract while reporting to the Senior Facilities Manager or Regional FM and serving as the person responsible for service delivery at specified locations, which will be measured by contractual KPIs or SLAs.

You will have functional accountability for an assigned sector of Client Sites while being responsible for all aspects of client and tenant satisfaction through working directly with local client to ensure thorough understanding of their objectives and implementation of acceptable property-specific operating strategies that achieve required standards. This role involves overseeing implementation of all approved initiatives and programs by managing and coordinating efforts of FM team including direct reports, service providers, contractors, and building employees to achieve goals while representing Jones Lang LaSalle in local and regional business and real estate community to promote JLL's reputation and capabilities to prospective tenants and clients, directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive client relationship management, operational oversight, and strategic service delivery that ensures contractual compliance, tenant satisfaction, and facility optimization across diverse commercial real estate environments.

What your day-to-day will look like:

• Communicate with Site Leadership team while preparing and distributing Quarterly/Annual Business Review information to client's satisfaction for comprehensive stakeholder engagement
• Procure goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams while holding regular meetings with Landlord ensuring lease terms provision
• Conduct space evaluation and planning while updating floor plans using clients architect partners and managing responsibility for meeting KPIs and SLAs defined within contract
• Provide Project Management during built-out phases while liaising with architects/landlords, organizing work schedules, and coaching project teams throughout full life cycles
• Conduct site inspections including daily cleaning, heating/ventilation/air conditioning, and landscaping while ensuring contracted resources deliver work meeting duration and quality targets
• Process and control invoices and work orders while opening and monitoring budgets in financial system and preparing and updating forecasts for operational excellence
• Oversee and follow up on all technical maintenance for installations while negotiating, renegotiating and maintaining contracts with vendors for comprehensive service delivery

• Required Qualifications — Ideally 6 years + experience in Facilities Management role within large commercial organization with experience owning facilities contracts and supplier/contractor management
• Fluency in local language and English essential with excellent verbal & written communication skills for effective client relationship management and stakeholder engagement
• Customer focused attitude with assertive approach, cultural awareness, sensitivity for comprehensive client satisfaction and operational effectiveness
• Decision making/complex problem solving skills including proactive information gathering, fact consideration, and ability to operate with limited guidance for operational excellence
• Strong communication skills,…