ICQA Team Leader, AMET FCs ICQA​/L&D

DESCRIPTION

As a 3p Team Leader, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations;
Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication;
Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely;
Prioritizing appropriately meeting deadlines;
Exhibiting professional behavior while coping well with ambiguity and change;
Driving results and approaching obstacles proactively;
Ensuring company policies are communicated and enforced consistently;
Sourcing and nurturing ideas and rolling them into the creation of improvement plans;
Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization;
Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives;
Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management;
Assisting with the establishment of long-term operational strategic plans;
Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth;
Recognizing top performance, coaching and progressive discipline for poor performance;
Proposing and implementing improvements in equipment and processing methods;
Conducting time-card review daily and weekly to ensure pay accuracy;
Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and time-card reviews.

• High school or equivalent diploma
• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.