Underwriter, Insurance

Overview

The Underwriter – Construction & Engineering is responsible for underwriting, risk assessment, and portfolio quality within the Construction & Engineering department of Hollard Specialist Lines with a major focus on developing International Markets. The role focuses on delivering exceptional customer service, supporting brokers, driving profitable growth, and maintaining underwriting discipline in line with Hollard’s standards. It ensures accurate processing, sound risk selection, and timely communication to internal and external stakeholders, contributing to the productivity and reputation of the business.

• Maintain a consistently high level of service to customers and brokers.
• Communicate timeously and professionally with all internal and external parties; respond to queries within 24 hours.
• Support and strengthen broker relationships through technical guidance and solution-based communication.

• Assess, select, and underwrite Construction & Engineering risks within delegated authority.
• Interpret policy wording and apply underwriting judgment to ensure accurate rating, risk acceptance, and endorsements.
• Understand how claims information impacts underwriting decisions and adjust terms where necessary.
• Ensure all policy processing and data input is completed accurately and within required time frames.

• Execute the sales process with professionalism, skill, and integrity.
• Communicate with potential clients and brokers in a knowledgeable, confident manner.
• Maximise conversion of leads and ensure retention of existing accounts.
• Position Hollard Specialist Lines’ Construction & Engineering products effectively through understanding and demonstrating product benefits.

• Identify customer needs using effective questioning and attentive listening.
• Match product solutions appropriately to meet identified needs.
• Understand and handle objections, providing clear, appropriate responses.

• Contribute to overall divisional productivity through accurate underwriting, efficient processing, and customer satisfaction.
• Ensure adherence to internal processes, Treating Customers Fairly (TCF) principles, and compliance requirements.
• Maintain an organised approach to workload management, prioritising deadlines and broker expectations.