Chief Underwriter; Operations

Job Advert Summary

The Chief Underwriter – Operations is responsible for leading and overseeing the operational underwriting strategy, building relationships with distribution teams and brokers as well as collaborating with the Research and Development team to enhance underwriting policies.

This role ensures that underwriting decisions align with PPS’s mutuality model, underwriting policies, and long-term sustainability. The incumbent will drive innovation in underwriting processes, leverage data and analytics, and support the development of integrated risk frameworks to enable sound decision-making and enhance member value.

Education:

• Bachelor’s degree in Risk Management, Insurance, Actuarial Science, Medical Sciences, or related field.
• Postgraduate qualification (e.g., MBA, or Fellow of Insurance Institute) is advantageous as is a medical qualification

Experience:

• Minimum of 10–12 years' experience in life insurance underwriting, with at least 5 years in a senior leadership role.
• Proven track record of leading underwriting teams and driving strategic change.

Knowledge and

Skills:

• Deep understanding of life, dread disease, disability, and income protection insurance underwriting.
• Knowledge of South African regulatory and legislative landscape.
• Strong commercial acumen, analytical ability, and decision-making skills.
• Excellent communication, stakeholder engagement, and people management abilities.

Competencies:

• Ethical, principled, and aligned with the PPS values of mutuality and member-first thinking.
• Strategic yet hands-on, with the ability to operate at both tactical and boardroom levels.
• Collaborative leader who thrives in a purpose-driven, agile environment.
• Passionate about innovation, continuous learning, and professional excellence.

• Define and lead the PPS operational underwriting strategy, ensuring alignment with the PPS vision, values, and mutuality.
• Influence product design and pricing strategies through proactive risk insights and underwriting expertise.
• Collaborate with various departments including Advice & Distribution, Life Solutions, Research & Development, Claims, Product Development and Member Services to enable integrated decision-making and improved underwriting outcomes.
• Engage externally i.e. with re‑insurers and other industry players to understand local and global trends to ensure our underwriting processes and policies remain relevant, future fit and a great experience.
• Use data and insights to understand and improve the underwriting experience
• Optimise the Underwriting experience through engagement of industry peers/ bodies and build strong relationships with intermediaries

• Design, implement, monitor and improve the operating model to deliver great new business/ underwriting experience, balancing ease of doing business, with consistency of experience, adherence to guidelines and operational efficiency
• Work with the Research and Development and other Life Solutions teams to review underwriting and claim policies, guidelines, and controls to ensure consistency and manage the underwriting experience.
• Manage complex, high‑value, or disputed cases, ensuring decisions balance risk and reward
• Oversee day‑to‑day underwriting operations, ensuring high‑quality risk assessment, turnaround times, and compliance.
• Lead continuous improvement initiatives to optimize underwriting processes and service levels.

• Drive a culture of continuous improvement, empathy, simplicity and accuracy in all member and intermediary interactions.
• Monitor and improve key service metrics such as member and intermediary experience, SLAs, and underwriting decision accuracy.
• Champion the voice of the member and intermediary in new business/ underwriting process design, technology, and communication.
• Ensure members and intermediaries experience a professional, empathetic and accessible team.
• Draft regular reports for the department, as well as internal and external forms to expose operational opportunities and manage risk in underwriting

• Approve decisions in terms of the…