Specialist: Proofreader

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

The proofreader ensures the accuracy, clarity, and compliance of all claims documentation by thoroughly reviewing and correcting materials. This role supports effective decision‑making and strengthens the efficiency and professionalism of the Claims department by delivering error‑free, empathetic, and client‑focused communications. By guaranteeing clear and impactful messaging, the proofreader plays a critical part in enhancing the overall client experience.

• Matric

Diploma or Bachelor’s degree in Arts (Literature), Marketing, Communication, or Education (English focus).

3–5 years’ experience in proofreading, editing, technical communication reviews, or quality assurance.

Document Review: Proofread letters, reports, and claims documents for grammar, spelling, punctuation, and technical accuracy.

Quality Assurance: Elevate internal document standards and streamline proofreading processes.

Collaboration: Partner with claims assessors and team members to refine unclear content and align communications with company standards.

Client Communication: Guarantee that all client-facing documents are empathetic, clear, and jargon-free, especially in sensitive cases.

Compliance: Ensure adherence to company guidelines, industry standards, and risk policies.

Continuous Improvement: Update proofreading processes to reflect evolving regulations and terminology.

Feedback: Provide constructive input to content creators to improve overall communication quality.

Advanced mastery of grammar, spelling, punctuation, and syntax.

Ability to ensure clarity, consistency, and impact in written communication.

Familiarity with technical insurance language.

Skilled in proofreading tools beyond automated spellcheckp>

Proficiency in MS Office.

Technical knowledge of claims handling (advantageous).

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Job Segment: Claims, QA, Quality Assurance, Insurance, Quality, Technology

Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409)