FinOps Engineer

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The Core Platforms Applications and User Experience in Santam Technology Services department (STS) has an opportunity for a Fin Ops Engineer who will be based in the Western Cape or Gauteng.

• Technical support of Guidewire Suite and Thunderhead technology (includes usage of hardware, software, databases, and the management and support thereof - including upgrades, resolving vulnerabilities and understanding and driving software patching)
• Administration of infrastructure deployment, technical support processes, support procedures, deployments & releases, servers, nodes, databases, etc.
• Monitoring and management of hardware & software resource performance (CPU, Memory, Disk I/O, etc.) across all environments
• Installation of software (from operating systems through to applications) across non-production environments while liaising with GTI for formal or production environments
• Support patching and vulnerability management of servers across all environments

• Delivering real-time visibility into cloud spend and usage trends.
• Implementing governance frameworks supporting Santam’s Cloud Operating Model.
• Partnering with Shared Services Finance to ensure financial compliance.
• Guiding platform teams to improve cloud efficiency and budget alignment.
• Embedding Fin Ops culture across Santam’s cloud ecosystem.

• Bachelor’s degree in Computer Science, Information Systems, Finance or equivalent.
• 6–8 years’ experience in cloud financial management or Fin Ops.
• 5+ years working with cloud cost structures, billing, tagging, and SaaS financial models.
• Fin Ops or cloud certifications advantageous.

• Strong analytical skills and financial acumen.
• Deep understanding of cloud and SaaS pricing models.
• Deep technical understanding of various cloud services and associated business
  value.
• Experience with cost optimisation tools and dashboards.
• Excellent communication and stakeholder engagement skills.
• Ability to influence decisions across finance and technology domains

• Analytical thinking
• Strategic awareness
• Process orientation
• Decision-making
• Planning and organising
• Coaching and development

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro‑inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!