Manager Technical Business Liaison

Overview

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Role Purpose/Business Unit: The Manager:
Technical Business Liaison acts as a critical bridge between business functional areas (e.g., CSOC, service management, engineering, project management) and technical/data teams (OSS, Data, Service Now). This role is responsible for gathering requirements and delivering operational and performance analytics solutions to enhance operational efficiency, productivity, and performance metrics.

• Stakeholder Engagement:
  Engage with business stakeholders to understand and document their reporting and analytics needs, focusing on operational efficiency, productivity, and performance metrics to ensure solutions meet business requirements.
• Technical Translation:
  Translate business problems into technical requirements. Collaborate with data and technical teams to develop, prototype, and iterate reporting solutions that address these business problems effectively.
• Operational Insights:
  Provide insights and recommendations to improve factory efficiency, productivity models, and operational processes across multiple teams. Identify areas for improvement and implement solutions to enhance overall performance.
• Sustainable Solutions:
  Ensure that solutions are sustainable, integrated, and avoid unnecessary duplication or technical debt. Maintain a layman’s understanding of data and technical architecture to facilitate effective data sourcing and solution design.
• Operationalization:
  Operationalize and hand over completed reporting solutions for ongoing use, ensuring integration into business processes and maintainability.
• Performance Dashboards:
  Support the development and implementation of performance dashboards and service reporting. Collaborate with relevant teams to ensure dashboards provide accurate and actionable insights.
• Productivity Models:
  Develop productivity and efficiency models for various business areas, identifying key performance indicators and developing models to measure and improve productivity.
• Requirements Documentation:
  Document requirements and solution designs for analytics/reporting needs, working closely with stakeholders to ensure all requirements are captured and addressed.
• Sustainable Solutions:
  Develop sustainable, integrated reporting solutions with clear handover to operational teams, ensuring full integration into business processes and ongoing maintainability.

• 3-year Degree/National Diploma in Business Admin, Economics, Strategic Management, Engineering or IT
• 8+ years relevant experience
• ITIL Certification (advantageous)

• Business Analysis:
  Strong business analysis skills with the ability to engage with stakeholders, understand their needs, and translate these into technical requirements.
• Technical Understanding: A solid understanding of data structures, reporting tools, and operational systems (e.g., Service Now, OSS). This includes working with technical teams to develop and implement solutions.
• Prototyping and Iteration:
  Ability to prototype and iterate analytics/reporting solutions based on business feedback, refining solutions with stakeholders to meet business needs.
• Performance Analytics:
  Experience in performance analytics, operational reporting, and process improvement, including data analysis, identifying trends, and making improvement recommendations.
• Communication:
  Effective communication skills with the ability to translate between business and technical domains, including explaining complex technical concepts to non-technical stakeholders.

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
23 January 2026
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The base location for this role is Vodacom, Midrand Campus
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The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.