Training and Change Management Specialist Job Johannesburg area,Randburg South Africa,IT/Tech

Location: Randburg

Function Training and Change Management Facility Position Training and Change Management Specialist Introduction

A vacancy exists for a Training and Change Management Specialist
, based at Life Healthcare Head Office, reporting to the Organisational Change Lead. The successful candidate will be responsible for supporting the change managers and business owners with all training requirements and manage all the administration for the internal employee ideas programme, Reimagine.

Critical Outputs

Training Specialist:

The Training Specialist will support the change managers, project manager and business owners with all training requirements on allocated change projects. The primary objective is to provide adequate training services to ensure the correct level of competency is obtained in the new change.

Attend and participate at all standups, workshops, committees, and project meetings to fully understand the change and impact on people.

Critically review all change documentation, including business case, business realisation, and business specifications to fully understand the change and impact on people.

Understand the new change in detail by comparing the change to the current as-is way of doing things to enable identification of training requirements, for role-based training.

Complete and / or contribute to the delivery of people impact assessments to accurately determine the degree of change for end-users, which will inform training interventions and role-based training.

Prepare training plans which includes duration of training, end-user groups, approach for training, methodology, logistics and timelines.

Enhance and maintain a structured training methodology and toolkit.

Prepare detailed training roll out plans and integrate training activities into the overall project plans, including flight plans.

Prepare training costs and requirements associated with the training plan, including logistics costs to train in person (accommodation, travel and subsistence), hardware requirements for end users and trainers.

Attend business testing meetings to participate in the testing and to develop training content.

Conduct demonstrations and test training materials with business and project teams.

Design and support business in conducting skills assessments, knowledge checks and competency assessments for employees.

Design and create training material using multiple methodologies, including Power Points, Training Guides, simulations, and eLearning.

Create training sessions and educational resources that foster active engagement and participation from learners.

Work closely with the change manager to identify any people adoption trends or risks with the change being implemented and develop and implement sustainable training solutions to mitigate these issues.

Track training progress and create training feedback reports for committees.

Promptly escalate any risks related to training readiness to the business and report these at stand-ups, Working Committees, Steercoms, Go-live meetings, and other relevant forums. This includes addressing issues such as non-attendance at training sessions, learner competency levels, and incomplete training material.

Maintain and update existing training material for business during project phase.

Prepare kick-off and on-boarding presentations to communicate training approach and support for business.

Take responsibility for managing all logistical aspects of training, including venue reservations, coordination of training equipment, scheduling through diaries and Teams, as well as arrangements for materials and travel.

Design, prepare and distribute all training communication.

Train end users, support teams, Superusers / Champions and other relevant people.

Design and deliver refresher training for business.

Develop and distribute training surveys, gather feedback from learners through both individual and group interviews as well as on-site observations, and use this information to assess training effectiveness and update training materials as needed.

Prepare and deliver feedback reports or presentations for stakeholders regarding training outcomes. Provide documentation as required for various committees.

Develop credible relationships with all stakeholders in the business and the project and IT teams.

Update all course materials on Moodle or Learner Management Systems (LMS).

Manage access to LMS and liaise with Service Providers as necessary.

Oversee and manage the governance of the LMS.

Train appointed business users on how to assign access to LMS and how to self-manage content and access of users.

Assist with hand holding at facility as required.

Administration for the Reimagine Programme:

Manage all administration components of the Reimagine Programme which includes:

Extracting all monthly ideas submitted from the digital system.

Managing the review, feedback, and voting procedures for selecting monthly and quarterly winners among business owners and committee members.

Communicating with monthly winners to submit their…


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