Business Intelligence, Data and Research Manager

Brief Description

Key Responsibilities
• Build and maintain real-time, interactive dashboards (Tableau / Power BI) that integrates the various sources of internal data to create information that enables both reporting and data-driven decision making.
• Integrate internal data with external market signals, enabling the CEO, Directors and Managers to see at a glance which courses are thriving, stalling or have white-space potential.
• Conduct deep-dive historical analysis of enrolment, completion, pricing, satisfaction and revenue data for every short course over the past 5+ years to establish clear performance benchmarks and early-warning indicators.
• Own the end-to-end market intelligence function for short courses: continuously track and forecast demand for skills in South Africa and selected African markets using social media listening, Linked In trends, job-posting data (e.g., PNet, Career Junction, Careers
24, Linked In Jobs), corporate RFPs and industry reports.
• Deliver quarterly Market Intelligence Reports and rapid-response insight briefs on emerging topics (e.g., AI skills, ESG & sustainability, project management for renewable energy, advanced data literacy, cyber-security for non-IT managers).
• Identify and quantify new course opportunities by combining, industry reports, corporate demand signals, competitor benchmarking and participant feedback; provide fully costed business cases for proposed new offerings.
• Collaborate closely with the marketing and operations to ensure intelligence translates directly into enrolment growth and portfolio profitability.
• Champion data quality and governance (POPIA compliance) and continuously improve data-capture processes for short courses.

Required Qualifications & Experience
• Bachelor’s degree in Information Science, Statistics, Economics, Business Intelligence, Marketing Analytics, Research or equivalent. Honours or Master’s highly advantageous.
• A preference for 3 years’ experience in market intelligence, commercial analytics or learning and development analytics.

Experience with in higher education, EdTech or corporate training is an advantage.
• Advanced skills in:oSQL and either Python or R for analysis and automationo

Tableau or Power BI oWeb scraping / social listening tools and job-market data platforms (Lightcast, Linked In Economic Graph data, Google Trends, Meltwater, Brandwatch, etc.)
• Proven ability to translate complex data into board-level presentations and visual stories.
• Strong commercial acumen with experience in pricing analysis, forecasting and building business cases.
• Excellent command of English.

Personal Attributes
• Intellectually curious with a passion for lifelong learning and skills development in South Africa.
• Comfortable challenging assumptions with evidence.
• Able to move seamlessly between big-picture strategy and hands-on data cleaning.

This position is graded at a D1 level as per the Patterson Job Grading System.

Closing date: 27 February 2026

Detailed Description

Job Requirements Additional Details