Project Manager, IT Project Manager

Who We Are

For over 25 years, we’ve helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward.

What truly sets us apart is our people. We’re building a culture where you can grow, contribute, and make a real impact. Here, you’re empowered to bring new ideas, solve meaningful challenges, and help shape the future of how organizations communicate with their customers.

If you’re looking to take your career to the next level and be part of a team driving tech-enabled solutions, we’d love to meet you.

We have an opportunity for the right candidate to join our Professional Services team as a key contributor. We are seeking a Project Manager who will lead both large- and small-scale professional service project implementations for a diverse range of clients within the financial services industry. In this role, you will manage the full lifecycle of project engagements, including scoping, initiation, tracking, reporting, closing, and billing.

The position is based in Johannesburg, South Africa, and the successful candidate will report directly to the PMO located in the United States. While working hours are flexible, the role requires availability that aligns with clients operating in the North American time zone.

• The project management of customer technical engagements from pre-sales to projectclose
• Creating related Statements of Work that encompass all requirements, deliverables,schedules and pricing.
• Developing meeting agendas, holding regular client meetings,drafting and distributing meeting minutes
• Producing internal documentation such as project templates, training agendas
• Tracking the progress of an implementation to meet deliverables,maintainbudgetand the go-live date. This includes managing customer expectations around project timelines and deliverydeadlines
• Maintaining detailed schedules, performancestatisticsand metrics tomonitorthe progress of projects on various aspects like scope, quality, productivity andtime-line
• Tracking project plan deviations leading to the need for change requests. Creating change requests and getting sign off by customer
• Ensuring project team faithfully and accurately records all hours in time tracking and project management tool (Financial Force PSA)
• Managing internal,external and sometimes geographically dispersed resources to meet development, configuration and delivery commitments and deadlines
• Building andmaintainingdetailed project management plans to include resource, schedule, cost, and qualitycomponents
• Drafting detailed project governance and communication plans that address key stakeholders'requirements
• Monitoring compliance with project task assignments and milestones
• Managing all aspects of a project to ensure that informed decision making is supported. Frequent contact with business, technology,stakeholders and otherpossibly geographically dispersed team members
• Provide overall leadership to the project team and create an environment where team members are motivated toperform

• Bachelor’s degree in computer science, information technology, project management, business or other related discipline, or an equivalent combination of education and experience.
• Experience working in a financial services environment
• Experience working in a softwareenvironment
• Experience in document processing, document imaging, electronic content storage
• 5+ years Project Management experience, ideally in a financial services environment
• Experience managing application development project teams in both traditional and agile project management methodologies
• Strong negotiation skills
• Proven ability to manage internal,external and geographically dispersed resources to meet development commitments and deadlines
• Exceptional verbal and written communication skills
• Highly motivated, self-directed individual
• Proficient PC skills using project management software, including…