Domain Specialist: ServiceNow

Overview

Job Classification Technology/Domain Sepcialist II Req: 141868 Closing Date: 3 February 2026 Job Family Information Technology Career Stream Application Development Leadership Pipeline Manage Self:
Professional

Job Purpose A Service Now Technology/Domain Specialist is responsible for designing and implementing Service Now solutions that meet the needs of their organization. This role requires a deep understanding of Service Now's capabilities and a strong understanding of the business processes and requirements of the organization. This role ensures proper data segregation, security, and governance across multiple business units or entities while maintaining platform performance and compliance.

• Solution Design: Work closely with Product Owners, Platform Team, HR Operations, and Security stakeholders to understand business requirements and design a Service Now solution that meets those requirements
• Establish data partitioning patterns for records, attachments, knowledge, catalog items, and case data

• Implementation: Responsible for implementing the Service Now solution, working with developers, administrators, and other stakeholders to ensure a successful implementation
• Collaborate with Security, Risk, and Compliance to embed policies and controls for PII/PHI and sensitive data (aligned to POPIA/GDPR and internal standards).
• Configure domain-specific roles, ACLs, data policies, contextual security, and assignment rules to enforce least-privilege access

• Integration: Responsible for integrating Service Now with other systems in the organization, such as HR or IT systems

• Customization: Customize Service Now to meet the specific needs of the organization, developing custom applications, workflows, and integrations.
• Define and track data residency, retention, and segregation rules across regions/entities

• Testing: Responsible for testing the Service Now solution to ensure it meets requirements and functions as expected, leveraging automated testing frameworks
• Optimize queries, indexing, and caching for domain-heavy tables and high-volume records

• Documentation: Create documentation of the Service Now solution, including requirements, technical design, and implementation details
• Training:
  Provide training to end-users and administrators to ensure successful adoption and use of the Service Now solution

• NQF Level: Professional Qualifications/Honour’s Degree

• Degree or Diploma in IT

• Completed Service Now Certifications

• 8+ years of relevant experience with 4–6+ years on Service Now

• Asset management
• IT Assets management processes
• Data Warehousing
• Information Technology (IT) Architecture

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict

Please contact the Nedbank Recruiting Team at