Operations Manager: Professional Services

Operations Manager:
Professional Services

• Hybrid (currently 2 days in office)
• Johannesburg (Rosebank) or Cape Town (Techno Park, Stellenbosch)

Location: Rosebank (Johannesburg)

Work Model: Hybrid work model (2 days per week in office)

Travel: Infrequent travel to clients and Genasys offices will be required

The Genasys story began in 1997 with a visionary founder who recognised that software was the key to revolutionising insurance efficiency and delivering exceptional customer experiences. From humble beginnings, we’ve grown into a recognised Insurtech leader, celebrating over 25 years of innovation. We have a strong foothold in South Africa and the UK, and our expansion into international markets is a testament to our continuous growth and impact.

Our unwavering mission is to be the preferred software solutions partner to the insurance industry across Europe, Africa, and the rest of the world.

At Genasys, our core values of transparency, honesty, integrity, and personal accountability drive everything we do. We pride ourselves on delivering excellence in insurance technology, building lasting partnerships, and always doing what we say we will. Our comprehensive and dynamic insurance management system is a testament to our commitment to innovation. It’s a modular, cloud-based solution that can be applied to any insurance business, adapting seamlessly regardless of currency, language, or destination.

With our platform, clients benefit from faster product launches and an average of 34% reduction in operating costs, enabling them to transact over £3 billion in Gross Written Premium and manage over 1.5 million insurance policies globally. Our system boasts 352 pre-configured product line templates and 486 robust, well-documented API endpoints, offering unparalleled flexibility and speed to market.

Our flagship platform provides end-to-end policy administration, covering the entire insurance policy lifecycle. This includes intuitive, no-code tools for building wholesale and retail quote-and-bind journeys, seamless renewals, mid-term adjustments, and cancellations. It empowers insurers, MGAs, and brokers to create customised, optimised workflows, manage complex currency, taxation, and multiple languages across regions, and support alternative insurance models such as parametric, micro, or embedded products.

The platform is truly designed for insurance, tailored to the unique needs of each business.

We believe our people are critical to our success. We are deeply committed to fostering an environment of continuous learning and development, supporting our teams to drive technological expansion and attract top talent. This commitment is exemplified by initiatives like our Genasys Product and Innovation Campus in Cape Town. Join a team passionate about making insurance better for everyone through cutting-edge technology.

The Genasys story began in 1997 with a visionary founder who recognised that software was the key to revolutionising insurance efficiency and delivering exceptional customer experiences. From humble beginnings, we’ve grown into a recognised Insurtech leader, celebrating over 25 years of innovation. We have a strong foothold in South Africa and the UK, and our expansion into international markets is a testament to our continuous growth and impact.

Our unwavering mission is to be the preferred software solutions partner to the insurance industry across Europe, Africa, and the rest of the world.

The Operations Manager reports into the Chief Customer Officer and forms part of the Professional Services division, responsible for providing effective, high-quality support and solutions to our clients.

The role will manage the support and upgrade project team, enabling a culture of collaboration, mutual support, engagement and high-performance, while ensuring that client solutions are delivered on time, in budget and to the required scope and quality expectations. The role oversees all operational work streams within the division and ensures that the work management system (JIRA) remains the primary source for all logged work, sprint allocations and client deliverables.

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