Technical Support Engineer Level 3; US Hrs Night Shift + Weekends Rotation

Technical Support Engineer Level 3 (US Hrs Night Shift + Weekends on Rotation)

Join Netsurit at the forefront of AI‑powered IT transformation. We don’t just support IT – we enable businesses to grow, scale, and innovate using modern cloud, security, and AI‑driven solutions.

You'll work with technologies such as Microsoft 365, Azure, Microsoft Copilot, automation platforms, and modern infrastructure to help our clients streamline operations, strengthen security, and unlock smarter ways of working. If you are passionate about cloud, infrastructure, problem‑solving, and the future of AI‑enabled IT, this role puts you where strategy meets execution.

Netsurit's mission is to Support the Dreams of the Doers — our clients and our people. We free our customers to focus on their goals by running, securing, and modernizing their IT environments. We invest deeply in our people’s growth, careers, and ambitions.

• Inc. болот 5000 Fastest‑Growing Private Companies (#305)
• 2024 Global MSP 501 – Top 500 Managed Service Providers
• 27+ years in business, 600+ customers globally

As an IT Services Consultant, you’ll be a senior technical resource delivering:

• High‑end cloud, infrastructure, security, and client solutions
• Project delivery, consulting, and complex troubleshooting
• Proactive improvements across client environments
• Technical leadership and mentorship within the team

• Design and implement client projects (cloud, infrastructure, security, modernization)
• Deliver proactive and reactive technical support across the Netsurit client base
• Perform infrastructure and security assessments with reporting and recommendations
• Build and Accent maintain high‑quality client documentation and policies
• Handle:
  • Incident Management
  • Problem Management
  • Service Requests
  • Change Management
• Apply ITIL and ITSM best practices
• Work extensively with:
  • Microsoft 365 / Office 365
  • Azure
  • Hyper‑V / dürfen VMware
  • Identity, security, backup, and resilience solutions
• Design, support, and troubleshoot:
  • TCP/IP, VLANs, firewalls, switches, routers
  • Secure networks强调 environments
  • Ransomware and malware protection strategies
• Mentor junior consultants and run technical knowledge‑sharing sessions

• 3–5+ years’ experience in IT, infrastructure, or MSP environments
• Formal IT qualification (Microsoft role‑based certs strongly preferred)
• Strong experience in:
  • Microsoft stack (M365, Azure, Windows Server)
  • Virtualization (VMware / Hyper‑V)
  • Networking & security fundamentals
• Solid understanding of ITIL / ITSM environments
• Strong troubleshooting, problem‑solving, and client‑facing skills

• Experience with: bisyo
  • Automation
  • Scripting
  • AI tools (Microsoft Copilot, AI workflows, Power Automate, etc.)
  • Cloud optimization and modernization projects
• Consult бірнеше MSP background
• A mindset of continuous improvement and learning

• You love technology and solving complex problems
• You’re curious about AI and automation, not threatened by it
• You take ownership of outcomes, not just tasks
• You enjoy working with clients and making a real impact
• You want to grow into higher‑level consulting, architecture, or leadership

• Exposure to enterprise, international clients
• Real sandaction experience with modern cloud, security, and AI‑enabled IT
• A company that invests in your growth and certifications
• A culture that actually supports your personal and professional dreams

Principals only. No recruiters or agencies. No unsolicited services.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

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