Head: Information Technology and Services

Head:
Information Technology and Services

Join to apply for the Head:
Information Technology and Services role at Robert Walters

Job Title:

Head:
Information Technology and Services Direct Report:
Managing Director Business Unit:
Information Technology and Services

Location:

Johannesburg Travel Requirement:
Yes

Primary Purpose Of The Role

The Head of Information Technology and Systems is responsible for the management and on-going development of the client’s IT&S department. The incumbent’s role is to assist the organisation to attain its strategic objectives in terms of setting IT&S related goals; playing a key role in establishing and maintaining a cyber‑safe environment within the organisation and is overall responsible for controlling and managing the functions within IT&S to ensure the delivery of appropriate services.

POSITION IN THE ORGANISATION

The following key accountability areas and job activities are not exhaustive. The client may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

• Strategic Leadership
  • Develop and drive the strategic IT&S agenda for the client.
  • Oversee development and implementation of appropriate policies, business processes and standard operating procedures for the department.
  • Create an action plan aligned with the company’s strategy, customer requirements and expectations, including monitoring performance.
  • Provide strategic direction in respect of all the units and participate in the strategic planning processes of the organisation:
    • Provide information for the compilation of the strategic and operational plans for IT&S and Operations.
    • Ensure that budget processes are aligned to strategic planning processes and performance outputs.
    • Provide timely and accurate flow of financial and other operational information necessary for strategic decision making.
    • Enhance the department’s performance and make recommendations to improve the efficiency and effectiveness.
    • Drive the implementation of service delivery improvement programmes.
    • Manage the development of the organisation’s performance framework.
  • Ensure departmental heads are aware of their duties, responsibilities, and performance targets in accordance with the strategic plan.
  • Ensure that there is full compliance by the client with relevant legislation, policies, and guidelines.
  • Provide reports on IT&S as required by internal and external stakeholders.
• IT&S Departmental Oversight
  • Manage and supervise the overall performance of staff in the IT&S department.
  • Ensure that the IT&S staff members’ training and development needs are reasonably met.
  • Manage and approve the purchasing of all IT&S related resources and ensure that the procurement is done in line with the client’s procurement policy.
  • Plan, schedule and distribute resources around operational activities and projects to ensure that they are used effectively and in an efficient timely manner.
  • Provide administrative direction and support for daily operational activities of the IT&S department.
• Information Technology and Computer Systems Management
  • Plan, organise, direct, control and evaluate the operation of information systems and electronic data processing.
  • Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
  • Meet with respective managers to discuss system requirements, specifications, costs, and timelines.
  • Approve all change requests received by the departments that have to be addressed by the IT&S department.
  • Prepare personal analysis and recommendations on key measures, e.g., critical business indicators and changes to these, and guide management through feedback and recommendations.
• Vendor Management
  • Manage all engagements with external vendors and outsourced contracts and their staff, in line with the client’s Procurement Policy.
  • Coordinate and maintain relations with all external IT&S related service providers and suppliers.
  • Develop and maintain service level agreements with all IT&S suppliers and service providers.
  • Manage and oversee that agreed service…