Frontline Sage Integration Support Agent

A market leading corporation in the IT Services industry seeks to employ a Frontline Sage Integration Support Agent to join their team. The ideal candidate will have a solid background in Sage Evolution 200, preferably having provided Sage support previously. This role provides frontline assistance to clients in the security industry, with the ability to guide clients through the functionalities of both their internal modules and relevant Sage processes.

Travel will be required from time to time (project-dependant) both within South Africa as well as to outlying regions such as Botswana and Zimbabwe.

This is a permanent, full-time role (Monday - Friday) based in-office in the Bryanston area.

This position will play a key role in rolling out their integration product to new clients, providing after-implementation support, and ensuring smooth adoption through ongoing assistance, troubleshooting, and continuous improvement initiatives.

• Provide first-line and second-line support to clients using the Listener Debtors Module.
• Assist clients with Sage Evolution–related queries, configuration issues, and best practice guidance.
• Troubleshoot and resolve technical and functional issues related to the integration between Listener and Sage.
• Log, track, and manage support tickets to closure within defined SLAs.
• Escalate complex issues to internal teams where necessary, while maintaining ownership of communication with the client.

• Support the deployment of the Listener–Sage Evolution integration for new clients.
• Assist with testing, data validation, and configuration during onboarding.
• Provide training, hand-holding, and guidance to new users to ensure successful adoption.
• Work closely with implementation teams to identify gaps, improvements, and opportunities for optimisation.

• Deliver ongoing assistance once clients go live, ensuring stability and smooth operation.
• Build strong professional relationships with clients through proactive communication and reliable support.
• Identify recurring problems or enhancement opportunities and provide feedback to the development and product teams.

• Maintain accurate documentation of solutions, processes, and client environments.
• Participate in continuous improvement initiatives to enhance support delivery and client experience.
• Assist with internal testing and validation of new features related to the Debtors Module and the Sage integration.

• Minimum 2–3 years’ experience working with Sage Evolution 200.
• Sage Practitioner qualification.
• Strong understanding of debtors processes, financial modules, and accounting workflows.
• Experience with software support, helpdesk environments, or ERP-related support functions.
• Exposure to system integrations or financial-data synchronisation is beneficial.

• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills, both written and verbal.
• Ability to explain technical concepts in an understandable way to end users.
• High attention to detail and strong organisational skills.
• Ability to work independently and as part of a team.
• Customer‑centric mindset with a focus on service excellence.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

• Professional, patient, and solution‑oriented.
• Passionate about helping clients and improving their experience.
• Eager to learn, adaptable, and comfortable working with evolving software.
• Confident in guiding and training users through new processes.