Dynamics 365 Business Analyst

Dynamics 365 Business Analyst

Johannesburg, South Africa | Posted on 01/09/2026

• Understand current systems
  :
  Analyse how Sage is currently used, including financial processes, customer data, and integrations.
• Stakeholder interviews
  :
  Engage with finance, sales, support, and IT to understand pain points, workflows, and expectations.
• Gap analysis
  :
  Compare current Sage functionality with Dynamics 365 and identify gaps, overlaps, or improvements.

• Document business requirements
  :
  Define detailed functional and non-functional requirements for the new system.
• Process mapping
  :
  Create "as-is" and "to-be" business process flows.
• Define data migration strategy
  :
  Work with technical teams to determine which data from Sage will move to Dynamics and how (format, structure, volume, etc.).

• Support system design
  :
  Collaborate with stakeholders to shape the CRM to meet business needs.
• Recommend modules & customizations
  :
  Advise which Dynamics 365 modules to use and where customization or Power Platform extensions might be needed.
• Security & compliance
  :
  Help define roles, access levels, and ensure compliance with data governance policies.

• Coordinate data migration efforts
  :
  Validate migrated data for accuracy and completeness.
• Define integration points
  :
  Identify and document integration needs between Dynamics, Azure services, and any other business systems.

• Support UAT (User Acceptance Testing):
  Create test cases, coordinate testing sessions, gather feedback, and drive defect resolution.
• Training facilitation
  :
  Help prepare training materials and support onboarding of users to the new system.

• Change readiness
  :
  Help manage change impacts and assist in communication plans.
• Go-live support
  :
  Provide hands‑on support during and after go‑live to address issues, gather feedback, and ensure business continuity.

• Strong knowledge of Dynamics 365 CRM (finance and ERP).
• Experience with data migration projects
  .
• Familiarity with financial processes and ERP concepts (to understand Sage).