Technical Support Specialist

Scytale is a global leader, an AI-powered company transforming how organizations achieve and maintain trust and compliance. Our platform automates frameworks SOC 2, ISO 27001, SOX ITGC, GDPR, PCI DSS, and 45+ more frameworks, making compliance smarter, faster, and continuously audit-ready.

Built for startups, scale-ups, and enterprises, Scytale combines intelligent automation, real-time monitoring, and AI-driven insights to reduce manual work and eliminate compliance blind spots. Recognized as a G2 Leader in GRC and an AWS Rising Star Partner of the Year, Scytale is trusted by hundreds of companies worldwide and known for its technology and partnership-driven approach.

• +1 year experience as a technical support and post solution engineer in a SaaS company - Advantage.
• Ability to write and present articulated documentation and processes.
• Managing multiple projects and meeting deadlines by using tech tools.
• Native English speaker with excellent verbal and written skills.
• Proactive self-starter with a solution-focused and positive attitude.
• An independent, curious, rigorous, and proactive type of person.
• Experience with ticketing tools (Jira, Zendesk,Intercom, etc) in a SaaS environment - Advantage.
• Bachelor's/IT related qualification etc.
• Information Security certification such as CISSP, CISA, CISM, CCSK, ISO 27001 Lead Implementer - advantage.
• Ability to work collaboratively in a fast-paced environment.

• Provide exceptional tier 1 technical support to clients, addressing and resolving technical issues promptly.
• Provide exceptional tier 1 professional support to clients, addressing and resolving professional (compliance) issues promptly.
• Respond to client inquiries via various channels (email, chat, tickets) and effectively troubleshoot problems.
• Collaborate with cross-functional teams to resolve complex technical issues and elevate when necessary.

• Utilize ticketing tools to log, track, and manage client issues, ensuring accurate and timely resolution.
• Maintain detailed and comprehensive documentation of technical support processes, troubleshooting steps, and issue resolutions.

• Establish and maintain positive relationships with clients through clear and effective communication.
• Communicate technical information in a user-friendly manner to clients with varying levels of technical expertise.
• Conduct regular follow-ups with clients to ensure satisfaction and gather feedback.

• Assist clients with the technical onboarding process, ensuring a smooth transition to our products.

• Innovative Work:
  Be part of a cutting-edge product shaping the future of security and compliance.
• Learning &Growth:
  Access courses, conferences, and mentorship to grow your career.
• Collaborative Culture:
  Work with inspiring colleagues in a supportive environment.
• Relaxation & Fun:
  Take breaks in our relaxation room or join our team events, happy hours, and holiday celebrations.
• Family First:
  Personal and family priorities always come first.
• Ready to innovate and grow with us? Join Scytale and help transform cybersecurity compliance for companies worldwide!