Technical Support Administrator

About the job Technical Support Administrator

The Technical Support Administrator acts as the intermediary between the control room, support team, and the technical support coordinator.

The Technical Support Administrator acts as the intermediary between the control room, support team, and the technical support coordinator.

• Participate and comply with SHE requirements as outlined in the Health, Safety, and Environmental Policy.
• Maintain good housekeeping to ensure all work areas are neat and tidy.
• Ensure that all electronic equipment is powered off before leaving for the day.
• Report any unsafe acts or broken equipment to the supervisor.

• Ensure customer satisfaction, including addressing queries from management and all clients who contact the company via phone or email.

• Answer technical support desk calls regarding alarm concerns, including maintenance and repair issues.
• Act as the first line of communication and support for updating the control room database from the support team.
• Keep spreadsheets and daily administration up to date.
• Ensure daily reports are sent and reviewed promptly for any faults.
• Maintain an up-to-date database of keyholders daily.
• Commission and decommission panels as needed.
• Accurately capture daily paperwork from technicians into the system.
• Report any database issues to management promptly.
• Assist with tasks assigned by management.
• Keep filing up to date.

• Assist the company by ensuring that all clients and employees receive the necessary assistance, thereby projecting a professional image.

• Diploma/certificate in Information Technology