Human Resources Business Partner

Where passion meets opportunity

Discover your journey into the extraordinary.

Explora Journeys is redefining ocean travel through an ultra‑luxury lifestyle philosophy, where understated elegance, emotional intelligence, and intuitive service define every interaction. We are seeking a highly accomplished Human Resources Business Partner (HRBP) to support our South African operations and to curate a people experience that mirrors the refinement, discretion, and excellence expected of a global ultra‑luxury brand.

This role goes beyond traditional HR delivery. Working closely with the Director of Human Resources and Geneva HQ, the HRBP will be a strategic advisor to leadership, shaping an employee experience that empowers teams in our international contact centre to provide seamless, personalised service. The role requires deep expertise in South African labour legislation, knowledge of global HR frameworks, and a strong understanding of premium service environments, with a focus on contact centre.

End-to-End HR Stewardship

• Oversee the full employee lifecycle within the EEC across Southern Africa, from talent attraction and onboarding to performance enablement, employee relations, and exits, ensuring all stages are supported by robust HR administration and accurate documentation.
• Provide expert counsel on complex employee relations matters, ensuring outcomes are fair, compliant, discreet, and aligned with the standards of a premium employer, while maintaining thorough case records, reports, and audit-ready files.
• Ensure HR policies, processes, and practices are impeccably maintained, compliant with South African legislation, and seamlessly aligned with global MSC and Explora Journeys Group governance, including version control, policy rollouts, and employee acknowledgements.
• Manage core HR administrative functions such as employee data management, contract administration, role changes, payroll inputs, leave governance, and benefits administration, ensuring accuracy, confidentiality, and system integrity.
• Maintain HR systems and records to the highest standard, enabling reliable reporting, workforce analytics, and compliance with internal and external audits.

• Drive a performance philosophy that promotes continuous dialogue, development, and accountability, reinforcing service excellence and leadership maturity.
• Partner on compensation and benefits processes, including benchmarking and incentive design, ensuring competitiveness within the ultra‑luxury hospitality and lifestyle market.
• Curate learning and development initiatives that elevate leadership and employee capability, service mindset, and professional polish across the division.

• Serve as a key strategic advisor and liaison between local Market and Corporate HR & Corporate BU, ensuring alignment of local people strategies with overall business objectives.
• Serve as a strategic people advisor to the Director of Human Resources and senior leadership, translating business ambition into refined, people‑centric solutions aligned with Explora Journeys’ ultra‑luxury ethos.
• Champion a culture of excellence, accountability, and emotional intelligence, ensuring leaders and teams consistently reflect the brand’s values and service philosophy.
• Act as a catalyst for organisational effectiveness and change, supporting initiatives linked to growth, transformation, and international alignment.

• Champion diversity, equity, and inclusion through thoughtful, authentic initiatives that enhance belonging and trust.
• Design and deliver engagement and wellbeing programmes that support sustainable performance and reflect the expectations of a discerning, high‑calibre workforce.
• Partner with leaders to build highly engaged, values‑driven teams who act as ambassadors of the Explora Journeys brand.

• Ensure absolute integrity, confidentiality, and accuracy of HR systems, records, and employee data.
• Leverage HR analytics to provide meaningful insights, inform strategic decision‑making, and drive continuous refinement of…