Sourcing Procurement Optimisation Specialist
Job in
Johannesburg, 2000, South Africa
Listing for:
ManpowerGroup
Full Time
position
Listed on 2026-01-27
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
Position: Job Title:Sourcing Procurement Optimisation Specialist
Detail:
MAJOR AREAS OF RESPONSIBILITIES:Ensure accurate & detailed capturing of reservationsMaximise revenue & ensure guest satisfactionReviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.Assist & maintain an efficient administration system within the department.To maintain client database with segmentation.To ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.To ensure that standard correspondence formats for various stages of reservations is completed and maintained.To continuously seek ways to maximise revenues and profits by up-selling other facilities and services.Actively solicit and develop sales & marketing activities with key industry partners such as travel agencies and convention organisers.Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.Answer reservations calls in a pleasant and courteous manner.Based on the nature of the reservation required, check the availability of the room / type of room and confirm the reservation.Personally and frequently verify that guests are receiving the best possible service.Preparing and ensuring all bookings are accurate and in line with SOP’s.To inform other departments and follow up with regards to special instructions / facilities.Spend time in each function / event to ensure that the guests and organisers are well looked after and to support banqueting where needed.Liaise with suppliers (off-site) when and where needed.Ensure all relevant groups / event information is communicated in a timely fashion.Quote and contract (incl. invoicing) all potential business through all available booking channels.Assist Finance in following up on payments & queries.QUALIFICATIONS AND
EXPERIENCE:
Diploma / Degree from a reputable hotel schoolF&B and Front Office background preferredPrevious junior sales and reservations experienceGood communication skillsIT KNOWLEDGE:Microsoft OfficeOperaPLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
