Member Consultant – Health Care; Gauteng

ASI Financial Services (ASI), a group of authorised financial services providers, is seeking a Member Consultant – Health Care to join its Employee Benefits team. The successful candidate will be responsible for delivering professional advice, effective administration, and exceptional service to members across healthcare and employee benefit schemes.

Demonstrate a sound understanding of employee benefits, including medical schemes, employee wellness programmes, and expatriation health benefits

Conduct in-depth assessments of members’ healthcare needs and provide appropriate advice

Accurately record advice on the CRM system and provide members with a record of advice

Ensure members understand their benefits, exclusions, and the administration processes of their appointed schemes

Advise members exiting employment (retirement or resignation) on available healthcare options and refer them to authorised financial planners where applicable

Conduct and arrange on-site member assistance sessions, inductions, and training workshops

Participate in year-end benefit revisions and medical scheme roadshows

Prepare and distribute meeting notes following all engagements

Resolve member and employer queries, escalating complex matters to senior consultants when required

Maintain accurate records of client communications, attendance registers, queries, and option change forms

Request and manage information received from medical schemes to support projects

Assist with billing discrepancies, compliance audits, and claims-related queries

Provide daily support to members and HR teams, including claims updates and documentation

Promote additional healthcare products to enhance member benefits where appropriate

FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams, Class of Business – Healthcare)

Minimum of 3 years’ experience in health care administration

Valid driver’s licence and own reliable vehicle

• Location: Johannesburg

Excellent written and verbal communication skills (English)

Strong customer-focused approach

Effective problem-solving skills

High attention to detail

Ability to work under pressure and meet deadlines