Senior Network Services Manager

Overview

The Senior Network Services Manager leads, develops, and optimizes International SOS’s regional network of medical, security, aviation, and logistics providers. Based in the Johannesburg Assistance Centre, the role ensures the network is high‑quality, cost‑efficient, compliant, and aligned with business needs across all service lines.

• Lead the development and execution of the regional Network Development Plan.
• Drive network quality, efficiency, and regulatory compliance.
• Maintain strong governance of provider data and payment processes.
• Oversee audits, reporting, and continuous improvement initiatives.
• Ensure the network is right‑sized, compliant, and meets program and client requirements.
• Conduct provider assessments to maintain safety and quality standards.
• Collaborate with medical, security, and aviation experts to align provider capabilities.
• Identify and onboard new providers and service offerings.
• Support network diversification by incorporating non‑traditional provider types.
• Build and maintain strong relationships with key providers.
• Negotiate commercial terms, discounts, and long‑term agreements.
• Resolve provider performance or quality issues.
• Work closely with Finance to ensure timely provider payments.
• Support complex operational case management.
• Lead network‑related programs and projects, ensuring timely delivery and accurate costing.
• Partner with Sales & Marketing on proposals, product development, and revenue opportunities.
• Support system improvements and staff capability development.
• Develop operational guidelines and best practices for challenging locations.
• Assist commercial teams with tender pricing and proposals.

• 5+ years in Healthcare Management.
• Strong experience in network or account management, ideally with a provider network in the region.
• Proven success in commercial negotiations and partnership development.
• Project management experience.

• Strong strategic and analytical thinking.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to work under pressure in multicultural environments.
• Team leadership skills and strong attention to detail.
• Proficiency in MS Office and data analytics.
• Knowledge of medical networks or healthcare systems.

• Bachelor’s degree (Healthcare Management or Business Administration preferred).
• Medical qualification is a strong advantage.

• Excellent written and spoken English, with additional fluency in French and/or Portuguese considered a strong advantage.
• Ability to travel regularly at short notice.

Join Our Team! If you’re a strategic thinker with a passion for elevating healthcare and security networks, this role offers a rare opportunity to shape the quality and reliability of services that genuinely impact lives every day. As a Senior Network Services Manager, you’ll influence regional strategy, build meaningful partnerships, and drive operational excellence across borders—all while working with dedicated professionals who share a commitment to care, expertise, and innovation.

Join us in strengthening a global network that millions rely on. Your leadership could be the difference that helps someone, somewhere, when they need it most.