Medical Receptionist

Minimum Essential Education

Matric

• Intermediate Word, Excel, Outlook

• Some Short/On-line courses completed on self- development and soft skills:
  Customer Service, Effective Communication, Conflict Management, Planning & Time-Management, Emotional Intelligence, Problem Solving, Workplace Etiquette, Ethics, Teamwork, Wellness, Outlook, Excel, Word through providers such as  and

• 2 - 3 years  experience in a professional high-pressure environment
• Attention to detail
• High level of accuracy while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)

• 1 - 2 years in a medical environment
• Previous experience in a Radiology environment

• Loves working with patients and people
• Takes pride in the accuracy and quality of work
• Positive, calm, approachable, empathetic, and sensitive to the diversity of patients (cultural, background, beliefs, gender, age, orientation etc.)
• High focus on teamwork and continuous improvement and efficiency
• Understanding, adopting/internalizing, and living the business mission and core values

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

07h00 - 16h00, 7h30 - 16h30, 08h00 - 17h00, 08h30 - 17h30 & 09h30 - 18h00

Sat: 08h00 - 18h00 (time off given the morning and OT payment for afternoon).

Sun: 08h00 - 18h00 (paid as OT)

• Acknowledge patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure T s and C s are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Always remain vigilant and mindful of waiting patients, regularly give feedback / updates to them
• Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Ensure you live the vision and values of the company:
• Company Mission statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
• Company Values:
  Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
• Assist others with resolving outstanding queries and authorisations
• Assist in keeping the reception area neat,tidy and noise levels down
• Check the…