Senior Designer

Join to apply for the Senior Travel Designer role at Wilderness .

Location :
Johannesburg or Cape Town Reports to :
Reservations Manager

Company :
Wilderness Job Description

Are you passionate about luxury travel, conservation, and creating unforgettable journeys?

Join Wilderness as a Senior Travel Designer and help craft extraordinary experiences across Southern and East Africa!

• Service Excellence :
  Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
• Itinerary Design & Upselling :
  Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
• Agent Relationship Management :
  Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
• Booking Accuracy :
  Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
• Operational Coordination :
  Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
• Performance & Margin Focus :
  Optimize bed nights and margins, track financial performance, and ensure revenues are secured.
• Product Knowledge :
  Stay current on Wilderness camps and experiences across Southern & East Africa, and confidently position our offerings.
• Systems & Technology :
  Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

• Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.
• Experience : 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with Tour Plan and Microsoft Office.
• Skills :
  Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences.
• Personal Attributes :
  Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

Work with a passionate team dedicated to conservation and luxury travel.

Deepen your destination expertise through ongoing training and familiarisation trips.

Be part of a company that values creativity, initiative, and going the extra mile.

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on Whats App. Simply send the word 'Hi' to . #J Ljbffr