Product Trainer

Location:

Johannesburg, South Africa (Onsite | US-hours aligned)

Quantanite is a global customer experience and digital solutions partner redefining what

world-class outsourcing looks like. Headquartered in London, with operations across

Johannesburg, Cairo, Dhaka, India, and the United States, we support some of the world’s

most ambitious and fast-scaling brands.

We operate at the top of our category—where pace, precision, and performance matter. Our

culture is energetic, inclusive, and standards-led, and we believe that exceptional training is one

of the biggest competitive advantages a business can have.

If you’re driven by impact, obsessed with quality, and passionate about enabling others to

perform at their best, you’ll feel right at home at Quantanite.

• ● Analyse and diagnose training requirements in line with business objectives, performance gaps, and client expectations.
• ● Continuously review learning effectiveness to ensure relevance, quality, and measurable impact.

• ● Design and develop outcomes-based learning programmes and materials tailored to
• ● Create engaging, high-quality content for instructor-led, virtual, and e-learning delivery.
• ● Ensure learning interventions are aligned with operational realities and performance metrics.

• ● Facilitate dynamic, interactive training sessions using a variety of delivery methodologies.
• ● Deliver bespoke product, process, and performance training to internal teams and external stakeholders.
• ● Adapt facilitation styles to suit different learner groups, cultures, and experience levels.

• ● Plan, coordinate, and execute training initiatives end-to-end, ensuring seamless delivery and learner engagement.
• ● Create and communicate training schedules in consultation with relevant stakeholders.
• ● Conduct pre- and post-training assessments to measure knowledge transfer and behavioural change.
• ● Gather and analyse feedback and performance data to evaluate training impact.
• ● Recommend corrective actions and continuous improvement initiatives where required.
• ● Research and introduce innovative learning tools, methods, and best practices.

• ● Build and maintain strong partnerships with Operations, Quality, and Management teams.
• ● Compile detailed post-training reports with insights, trends, and recommendations.
• ● Maintain accurate learner records and training documentation.

• ● Minimum 3 years’ experience as a Trainer or Facilitator, ideally within a BPO or
• ● Accredited Outcomes-Based Assessor and Moderator.
• ● Strong experience in learning content design and development.
• ● Proficiency in learner management systems and e-learning platforms.
• ● Excellent organisational, analytical, and business report-writing skills.
• ● Strong communication skills with the ability to engage confidently across all organisational levels.
• ● Flexibility to work US hours, including night shifts.

• ● Experience delivering product-led or performance-driven training at scale.
• ● Exposure to fast-growing, high-performance operational environments.
• ● Experience working with international clients and multicultural teams.