Client Liaison Officer

Key Tasks

• Build relationships with the clients:
  Establish and maintain a professional relationship with clients. Manage key client interactions focusing on driving awareness of services offered. Provide proactive client support ensuring retention and growth within the client. Meeting with clients and developing will require regular meetings either face to face or virtual.
• Acting as the liaison between the client and various stakeholders:
  Ensure that growth and financial targets are met. Assist with escalated issues that may arise from internal departments with the relevant clients. Building ongoing relationships with key stakeholders at clients.
• Provide customer care support to companies:
  Ensure that customers' expectations are scoped and met. Develop initiatives to increase customer satisfaction and retention. Present products and services to clients. Assisting with any issue an Employer may have around the membership of their employees on the cover.
• Conduct general administrative duties:
  Ensure that the necessary departmental reporting is adhered to. Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously. Accurate reporting of client interactions and demonstrated value added needs to be shown. Perform any other task entrusted by Management.

• Matric

• 1-year administrative experience

• Fluent in English and Afrikaans
• Excellent customer service skills
• Good listening skills
• Good interpersonal skills
• Excellent communication skills
• Good computer skills
• Exceptional problem-solving skills
• Good organisational skills