Customer Success Manager

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globebank and shop in thishyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As Customer Success Manager, you will be responsible for the end-to-end service delivery for an account or group of accounts overseeing all services delivered to the customer. You will be maintaining the service relationship with internal deliveries/external suppliers and act as primary point of contact for all delivery issues. Ensuring alignment across Product, Software and Services to safeguard our services is key.

This could include all services of the portfolio (Software, Professional Services, Local Services and Product) and supporting organic growth opportunities. You will also be responsible for the operational and commercial management of the scope of work. More so, you will ensure contractual conformance and ensure alignment with customer contractual delivery and global business objectives