Support Agent

Position: Instant Offer Support Agent - 6 month contract

Instant Offer Support Agent - 6 month contract

Johannesburg, South Africa Auto Trader  – Operations /Full-time /On-site
WELCOME TO OLX
If you have a vision and are passionate about the same things we are, we'd love to meet you!

At Auto Trader
, we put much effort into creating an environment that will produce world-class solutions. We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team's collective experience. As a team, we discuss problems, brainstorm, and settle on the best solution.

Based in Randburg, Johannesburg, we are affiliated with the global OLX organization.

We are always on the lookout for ambitious and passionate people to join our team.
At OLX, we work together to build a more sustainable world through trade
.We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Auto Trader, Property
24.
Join OLX and see how far you can go
.Are you keen to assume responsibility for the planning, organizing, leading and controlling of instant offer moderation duties and responsibilities, which encompass the instant offer contact center whilst actively leading by example and living the Auto Trader value set then this might just be for you.

Responsibilities

To effectively manage the Instant Offer Moderation process in regards to activity management, organising, planning and scheduling of offers in the que.

To work closely with The Call Centre Manager to ensure that planning and reporting is done in regards to Daily/Weekly/Monthly to ensure productivity is maximized based on report results.

To resolve all customer queries related to Instant Offer within agreed service level time frames and quality levels and escalate to line manager where needed.

To ensure effective communication is maintained within the department and other key stakeholders.

To achieve and improve on all key IO customer contact deadlines - as per approved process.

To moderate all vehicles on the Instant Offer platform.

Administration

To ensure all administration required for Instant Offer is up to date (Month end reports, Daily checks)

To update the Manage platform after each customer interaction with the appropriate notes

Ensure all administrative tasks are up to date – these include assisting with reporting on IO different statuses

Skills

Excellent communication skills both verbal and written

Excellent application of telephone etiquette

Ability to work independently and within a team

Ability to work under pressure

Ability to multitask

Customer service skills – handling difficult conversations, building rapport with people, etc.

Fully computer literate – ability to navigate different online platforms, solid use and understanding of web/online tools/sites etc.

Attitude

Customer orientated – a love for dealing and working with diverse people

Results & Deadline driven – a need to work towards a deadline and 100% task completion

Organized

Team player

Motivated

Adaptable

Can do attitude

Self-starter

Education, Experience, Qualification and Special Requirements

Matric

2 years in a customer service position within a call center environment.

Matric plus customer service qualification.

has the largest automotive marketplace in South Africa and gets over 11 million visits each month to its online platforms. With car shoppers conducting over 55 million searches across more than 130 000 listings on mobile, tablet, desktop devices and apps. uses state-of-the-art technology to bring motor vehicle buyers and sellers together. In addition, it was the first in its category in South Africa to introduce variant-level keyword search, enabling shoppers to simply type in what they are looking for.

World class iOS and Android applications mean car shoppers can car shop anywhere, anytime.

We are committed to creating a trusted, safe and transparent vehicle e-commerce marketplace that empowers, enables and improves the lifestyles of those we connect while taking the Road Less Traveled."We recruit people who share our values. We hire for culture and train for skill" @George Mienie, Auto Trader CEO